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Sales Associate, Part-Time

3 months ago

Hoboken, United States Warby Parker Full time

Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In supporting our retail locations across the country (and Canada), Advisors have a direct, immediate impact on the success of Warby Parker through customer interactions, process ideation and improvement, and various special projects. We've grown to who we are today thanks in no small part to them In this role, you'll get to show folks firsthand what Warby Parker is all about while making glasses shopping a goosebump-inducing experience. Sound cool? Read on What you'll do: Communicate Warby Parker's values and brand philosophy on the sales floor Delight customers through nothing-but-wonderful service Demonstrate unparalleled product knowledge and offer exceptional style advice Dream up ways to reinvent retail and the glasses-shopping experience Anticipate the needs of your team and customers alike, and be at the ready to lend a hand Help foster an inclusive culture by treating customers and colleagues with respect Who you are: Excited to work and learn at a fast-paced, high-growth company Backed by customer-facing experience in a service-minded environment A proactive, adaptable problem-solver who reacts quickly in unexpected situations A positive team player who leads by example Able to effectively communicate with a variety of people Organized, attentive, and detail-oriented An energetic self-starter with an entrepreneurial spirit Interested in fashion and technology Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) If you are a California resident, please review the additional privacy disclosures available in Section 8 of ourPrivacy Policy , which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”). About Us: Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Accepted file types: pdf, doc, docx, txt, rtf Accepted file types: pdf, doc, docx, txt, rtf Preferred Name Pronoun *

Select... Are you over the age of 18? *

Select... Are you legally authorized to work in the United States for our company? *

Select... Have you been previously employed by Warby Parker? *

Select... Are you looking for a Full-Time or Part-Time Opportunity? *

Select... Full-time must have open availability (at least 6 days a week) including two full 8-hour shifts on weekend days: Friday, Saturday & Sunday. Part-time must be available for a minimum of 20 hours a week including two full 8-hour shifts weekend days: Friday, Saturday & Sunday. What days are you available to work?

* Monday Tuesday Thursday Friday Saturday Sunday Please specify times available to work. (IE Monday 11am-9pm, Tuesday 9am-4pm etc.) * Describe an online or in-store experience you’ve had with Warby Parker. What stood out to you the most? * What does exceptional customer service mean to you?

* A customer comes into the store and says they are looking for a certain style of eyeglasses, but has trouble describing what they want. What question would you ask to obtain the information most helpful to know how to service this customer?

*

Select... Your store is very busy and there is a long line of customers waiting to be checked out. A customer asks if they could skip the line and be checked out immediately because they are in a rush. What is the best way to handle this customer scenario? *

Select... As you are working with a customer you notice another customer walks into your store and is not greeted by anyone. What is the best way to handle this customer scenario? *

Select... A customer is looking for a pair of prescription sunglasses for their wedding which is a week away. They hope to receive them on time. The advisor helps find the customer a pair, then works with the manager to send the customer a small surprise gift from Warby Parker along with offering expedited shipping. Rate this interaction. *

Select... A customer has a classic style pair of glasses and is now looking for a funky pair. The customer asks can you help me find something great?Advisor says: So fun We can definitely try on a bunch of styles and see what you like the best. Is there a certain frame shape or style you are looking for in this new pair? We just launched a new collection of bright colors I'd love to show youRate this customer interaction. *

Select... Compensation Expectations Please enter as number or range value (ie., $1, $1-5) At what other location(s) would you be interested in working? Demographic Question Set

Here at Warby Parker, we have a deep commitment to Inclusion, Equity and Diversity. A big part of the puzzle for us is understanding the data behind our representation numbers not only internally but in our applicant population. We're hoping that you opt in to this effort with us and let us know how you personally identify.

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