Client Success Executive

2 weeks ago

Batavia, United States Staci Americas Full time

**Staci Americas is Hiring**

**Salary: $70,000-$75,000**

**Why Join Staci Americas?**

We are looking for a **Client Success Executive** to be based at our **Batavia, IL** location reporting to the **Director of Client Success**.

**THIS POSITION IS NOT SALES OR CONTACT CENTER DRIVEN**

**Job Summary**

**Responsibilities**:

- Work directly with the Operations management and implementation teams for new customer and product implementation
- Participate in status update calls and providing input from the client services perspective
- Manage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicable
- Assist with the development, implementation, and direction of Staci Americas’s programs, policies, procedures, and guidelines to ensure efficiency and compliance
- Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process
- Conduct weekly conference calls with the customer and the operations staff at the facilities, and take part in internal labor planning meetings
- Ad hoc reporting/work as directed by manager and supervising a team of Client Success Representatives.

**Knowledge, Skills, Abilities**:
Knowledge:

- Presentation technology
- Business and Financial implications of decisions

**Skilled In**
- Project Management, Quality Management
- Microsoft Office (advanced Excel)

**Ability To**
- Proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership
- Articulate presentation of ideas
- Learn our proprietary order/warehouse management system, as well as customer specific systems and related programs to ensure that customer’s inventory is managed properly
- Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
- Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
- Communicate orally and in written form in a professional manner at all times with end users, customers, vendors and teammates, including senior management
- Align work with strategic goals

**Selective Preference**:
**Benefits**

Full benefit package including Health, 401k, Dental, Vision

**Our House Rules**

**SHOOT STRAIGHT** _Tell it like it is. No exceptions._

**OVER-DELIVER** _Go above and beyond. Every day._

**OWN IT** _Take pride in your work. Be accountable._

**STAY SAFE** _Be vigilant. Work safely, always._

**HAVE FUN** _Enjoy the ride._
- Staci Americas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities._

Pay: $70,000.00 - $75,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Schedule:

- 8 hour shift

**Experience**:

- Account management: 4 years (required)
- 3PL: 4 years (required)
- Supervising: 4 years (required)

Work Location: In person

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