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Client Success Representative
3 months ago
We are looking for a few good CSRs with 3PL and/or Fulfillment experience. This position is not inside sales or call center driven. This is an opportunity to be the critical front-line interface for customers in a multi-client third-party logistics and fulfillment environment. If this is the type of position that you are seeking, continue reading We have an exciting opportunity in our Batavia IL location:
**Your Role and Responsibilities**:
Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order, and the process to identify any potential issues or concerns with customers’ orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
Communicate with customers to provide an accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and month-end billing and any billing-related questions from customers
Learn and understand Standard Operating Procedures for all account-related activities
Manage the organization and filing of all customer order and shipping documents
**Requirements**:
At least 2 to 3 years of account management or business to business customer service experience, ideally within a multi-client warehousing environment
Proven written and oral communications skills
Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Ability to manage difficult or emotional customer situations, respond promptly to customer needs, and meet commitments
Understanding of business and financial implications of decisions and ability to align work with strategic goals
Ability to communicate in a professional manner at all times with end-users, customers, vendors, and teammates, including senior management
Ability to interact with diverse work teams
Pay: From $22.00 per hour
Ability to Relocate:
- Batavia, IL: Relocate before starting work (required)
Work Location: In person
