Dispatcher

3 weeks ago

Dania, United States Keolis Transit America Full time

**Rate of Pay: $19.00/Hour**

**What we offer**:

- Comprehensive Benefits Package (Medical, Dental, Vision)
- 401K
- Paid Time Off
- Career Advancement Opportunities
- Friendly work environment
- Learn and work with career professionals
- Work/Life Balance

**Knowledge/Experience**
- High School Diploma/GED
- 2-years experience in high volume dispatch environment
- Must be able to work a flexible schedule (nights, weekends, and/or holidays)
- Effectively communication skills
- Maintain professional demeanor and appearance
- Handle multiple tasks accurately and effectively in a fast-paced environment

Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.

**Accountability/Responsibilities**
- Assign work, vehicles and onboard equipment to operators and maintain check-out logs
- Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
- Maintain accurate logs for attendance
- Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
- Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
- Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
- Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
- Reconcile trip manifests by operators
- Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
- Document accurately and appropriately daily events related to service
- Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
- Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
- Radio-check all vehicles leaving the yard at all times
- Establish and maintain headways for all online buses
- Will maintain “exceptions” and “incidents” log
- Will assist drivers with informational material as needed
- Report to supervisors and duty managers any drivers failing to meet duties online
- Other duties as assigned by immediate supervisor

**Additional Statements**

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP

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