Spa Director

2 weeks ago


Scottsdale, United States Elements Massage Scottsdale East Full time

Elements Massage Sc

tsdale East is looking for a h

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- manager to j

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- ager. Elements
- sage provides our

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- Responsible for all aspects of running a studio of 12-20 employees which includes massage therapists and front desk under corporate guidelines.
- Consistent in growing KPI's to meet and exceed studio goals with attention to regional metrics
- Train and *hold accountable* all employees to follow our high quality service path to ensure a positive client experience.
- Regular performance evaluations and continued coaching for both front desk and massage therapists.
- Empower all employees through delegating, mentoring and standardization of policy and procedure for collaborative growth of business objectives
- Implement training for new services and procedures.
- Handle all recruiting, hiring, terminating, disciplinary actions and performance improvement plans.
- Maintain all aspects of inventory including but not limited to sheet inventory, ordering supplies, organizing and purchasing while keeping costs in mind for monthly budgets
- Communicate regularly and effectively with owners to discuss KPI's. performance and goals**
- Spa management experience highly desirable but not required** *DAILY OPERATIONS:*
- Create a warm, inviting environment for staff and clients.
- Track Elements Wellness Program direct debit information and follow up with delinquent accounts.
- Follow-up with members who have not been in the studio for over 4 weeks to ensure that they are not building up too many sessions on their accounts.
- Track staff weekly/monthly sales performance
- Create a Studio Team Environment An average work week is 45 hours. A manager is expected to be flexible with their schedule which would include days, mid shift, evenings and weekends. *BENEFITS:*
- Health Insurance - We pay 50%*
- Profit Sharing
- PTO
- Yearly Dental Exam, Xrays and Cleaning
- Yearly Eye Exam
- Monthly Sales Bonus Opportunities
- Free Monthly Massage
- Free Birthday Massage
- Discounts on Additional Massages* *QUALIFICATIONS*
- Operations Management/Sales experience (4+ Years Required)
- Spa management experience a Plus but not required
- Customer service (5+ Years)
- Computer proficiency-Microsoft Office, Word, Excel
- Retail or massage industry experience, a plus+
- Web-based scheduling, a plus+
- Attention to detail and ability to grow the business is essential
- Ability to remain flexible in a constantly changing environment
- 401(k)
- Employee discount
- Health insurance
- Paid time off Experience level:

- 4 years Weekly day range:

- Monday to Friday
- Weekends as needed Experience:

- management: 4 years (required) Work Location: In person


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