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Security Officer

4 months ago

Scottsdale, United States The Scott Resort & Spa Full time

Summary of Position:

The Security Officer must perform protective and enforcement functions in a HEARTfelt and restrained manner to maintain a safe and secure environment. These functions include emergencies, undesired guests or conduct, disturbances and threats to life and property.

Essential Functions:

  • Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
  • Communicate using provided tools (ie-MOD phone/radio)
  • Maintain order in the hotel focusing on the welfare of the guests and associates
  • Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property
  • Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
  • Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
  • When needed, observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
  • Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers
  • Periodically check employee packages as they exit to ensure no food or property is being removed.
  • Screen persons entering entrances for purpose and authorization.
  • Receive record and store lost and found items. Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner
  • Provide accurate information to inquirers for directions, hours of operation, etc.
  • Escort guests and employees as required to parking lots
  • Assist guests with door lock problems using moderately complex hand-held electronic apparatus.
  • Other tasks as assigned by the Area Director of Security, the Security Supervisor(s), and/or TSR GM, DOR, DOE, or FO Manager.

Qualifications:

Education: High School Diploma or GED

Experience: Prior law enforcement, security experience or military experience preferred. Must be at least 19 years of age.

Certificates or Licenses: Valid Driver’s License with a clean motor vehicle record. National EMT certification preferred.

Knowledge, Skills, and Abilities:

  • Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
  • Ability to make independent decision
  • Knowledge of the layout of the building, function rooms, and general information about the city and surrounding areas.
  • Ability to visually detect signs of an emergency
  • Ability to follow written or verbal instructions
  • Ability to climb stairs at a rapid pace

Personal Characteristics:

  • Behaves ethically
  • Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software.
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

Working Conditions:

  • Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create A HEARTfelt experience...BEyond Expectations, enticing our guests to return again and again. In order to be successful at The Scott Resort & Spa, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.