Enrollment Advisor Ii/iii

3 weeks ago

San Diego, United States Workshops for Warriors Full time

Under the general direction of the Director of Admissions, Enrollment, and Recruiting the **Enrollment Advisor II/III **assists and advises prospective students, guiding them through the process of enrolling in a Workshops for Warriors program. The Enrollment Advisor II/III explains the admissions process, reviews entrance requirements, and provides information about the financial obligations of the programs along with educating the individual on the utilization of any applicable financial assistance programs such as SkillBridge, GI Bill, and Title 38 Educational Assistance.

Enrollment Advisors create relationships with potential students, as they help them navigate programs that align with the student’s academic and professional goals.

**Duties and Responsibilities**:

- Assist students with the enrollment process, by answering questions, directing them to critical information, and clarifying the admissions process.
- Determining eligibility of prospective students for enrollment based on admissions and campus requirements
- Communicate with students throughout the enrollment process and ensure necessary documents are received.
- Keep informed of new programs and developments within the school to provide the most up-to-date information to prospective students.
- Maintain detailed records in Salesforce (CRM) for the prospective student through the enrollment cycle.
- Prepare and maintain progress, conversion, and related reports weekly.
- Work effectively and collaboratively in a team environment to deliver strong results.
- Maintain daily activity metrics and expectations as set for the department.
- Follow up with prospective students to set appointments, tour the school, sit in on a class(s), facilitate housing needs and/or financial aid requirements.
- Serve as a backup to the Director of Enrollment.
- Additional duties as assigned.

**Qualifications & Work Experience**
- Bachelor’s degree required.
- 3+ years of experience with databases/CRM (Salesforce, preferred)
- Minimum of 3-5 years of work experience in inside sales, admissions sales, customer services, higher education, or a related role.
- Experience working in an educational environment is preferred.
- Military experience preferred.

**Preferred Knowledge, Skills, Traits and Abilities**
- Excellent verbal and written communication skills.
- Demonstrated commitment to valuing diversity and contributing to an inclusive educational environment.
- Excellent telephone skills, possessing interpersonal skills that promote relationship building.
- Ability to establish and nurture collaborative relationships at all levels, and identify needs and deliver solutions that achieve employee, team, and school goals and satisfaction.
- Strong attention to detail and ability to multi-task.
- Strong time management and project management skills.
- Ownership & Drive— ability to work in a fast-paced environment with strong follow-through and a focus on owning the outcome.
- Unwavering commitment to transparency, accountability, and driving results for yourself, your team members, and stakeholders.
- Ability to effectively partner with leadership and colleagues to ensure deadlines are met while navigating multiple priorities and deliverables.
- Ability to communicate effectively with various internal and external audiences.
- Strong working ability with Microsoft Office products (Excel, Word, PowerPoint, etc.
- Meets Objectives
- Can manage and work toward meeting personal, department, and organizational goals.
- Very people-oriented, supports a positive working environment.
- Dependability-Has exhibited the quality of being reliable and flexible to be available when needed.

**Important Notes**

**Position Details**: This is a full-time hourly (non-exempt) position (40+ hours/week).

**Pay**: The hourly rate of pay for this California-based position is $25.00 per hour or $30.00 per hour. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location. If your experience looks a little different from what we’ve listed and you think can bring value to Workshops for Warriors, we would love to learn more about you and encourage you to apply.

**Benefits**: and Perks: Workshops for Warriors makes available comprehensive benefits after 30 days of employment. Options include Medical (50% employer contribution), dental and vision coverage (100% employer contribution), a 401k program with employer match, 8 paid holidays, Flexible work hours (position dependent), and paid time off.

**Dress code**: Our office staff works in a business casual or relaxed business casual environment.

**Supervisory**: No supervisory responsibilities.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to t

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