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Valet/bell Attendant

3 months ago

Chicago, United States Sonesta ES Suites Chicago Downtown - Magnificent Mile Full time

The Bell Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms. The Bell Attendant must respond to guests’ requests in a prompt, courteous and professional manner.

**Principle duties and responsibilities (Essential Functions) include**

Welcome and acknowledge all arriving guests in a courteous and professional manner.

*
- Transport luggage to and from guest rooms.
- Valet duties.
- Secure, tag and store luggage at guest’s request.
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
- Treat requests with professionalism, tact, and a courteous manner.
- Adhere to uniform and grooming standards.
- Perform other duties as requested by management.

Pay: $16.34 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance

Compensation package:

- Tips

Schedule:

- 8 hour shift
- Holidays
- Weekends as needed

License/Certification:

- Driver's License (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person