Customer Service Representative
5 days ago
Responsibilities:
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Analyze customer accounts and provide accurate information regarding billing, payments, and account details
- Maintain customer records and update information as needed
- Experience with outbound calling and sales is a plus
- Strong communication skills, both written and verbal
- Ability to analyze customer needs and provide effective solutions
- Excellent phone etiquette and the ability to handle difficult customers with professionalism
- Basic computer skills and familiarity with Microsoft.
Pay: $22.00 - $25.00 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
- 1 year
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Hayward, CA 94545: Relocate before starting work (required)
Work Location: In person
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