Customer Service Representative

1 week ago

Hayward, United States MYGRANT GLASS COMPANY INC Full time
Job DescriptionJob Description


In the bustling world of Mygrant Glass, where precision and efficiency are paramount, there's one indispensable figure who stands out amidst the whirlwind of activity – the Customer Service Representative extraordinaire. With lightning reflexes and a warm smile, they field calls with finesse, swiftly processing CODs and gracefully accepting payments. But their talents don't end there. Seamlessly navigating the order process and handling customer returns with finesse, they embody the epitome of exceptional service. A true team player, they thrive in the fast-paced environment, their calm demeanor and quick thinking serving as a beacon of reliability for colleagues and customers alike. In the symphony of glass distribution, this Customer Service Representative is the maestro, orchestrating seamless transactions and leaving a trail of satisfied customers in their wake.


Does this sound like you?? Come join our team at Mygrant Glass and apply to the Customer Service Representative role in Spokane


Customer Service Representative

Non-Exempt

Reports To: Branch Manager

Schedule: M-F Dayshift w/ rotating Saturdays

POSITION SUMMARY:

A Customer Service Representative works with clients who have orders, complaints or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

ESSENTIAL JOB FUNCTIONS:

  • The following responsibilities are subject to change based on the needs of the company and the employee level.
  • Enter customer orders for auto glass parts and process customer returns.
  • Process daily cash, credit cards, and check deposits with accurate data entry.
  • Assist with inventory - interacting with operation warehouse inventory control.
  • Interact with customers via telephone and in-person providing information and assistance.
  • Manage customer accounts with discretion and escalate customer concerns as needed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Manage large amounts of incoming phone calls.
  • Develop working knowledge of the evolving products and services to better serve customers.

PROFESSIONAL EXPERIENCE, SKILLS, ABILITIES:

  • Professional demeanor with superior telephone and people skills.
  • Able to communicate clearly.
  • Must be organized and able to multi-task.
  • General knowledge of Microsoft products.
  • Type 30 wpm (preferred).
  • Ability to work collaboratively in a team environment.
  • Excellent at resolving customer conflict.
  • Willing to learn and follow directives.
  • Exhibit patience and attentiveness.
  • Exceptional time management skills with impeccable follow through.
  • Technologically proficient.

EDUCATION REQUIREMENTS

  • High School Diploma, GED or equivalent preferred.

PHYSICAL DEMANDS

This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); and/or assembly or fabrication of parts at distances close to the eyes; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects;. Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, maneuver in tight spaces, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.

Mygrant Glass Company is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.

BASE SALARY:

The base pay range for this position is $18-$19/hr. The listed range is what we reasonably expect to pay for this opportunity at the time of this posting. Actual compensation is based on a variety of factors, including but not limited to, the individual’s experience, education, certifications, knowledge, skills and geography/ work location, and may ultimately be more or less than the posted range. Base pay does not include other forms of compensation, such as our offered benefits including medical, dental, vision, life insurance, FSA and 401k plan, holiday, sick and vacation days.

This job description is subject to change at any time by the Company.

  • Customer Service Representative

    1 week ago

    Hayward, United States Invictus Marketing Solutions, Inc. Full time

    The role of Customer Service Representative is to improve the customer experience and strengthen the relationship between our clients and their potential donors. The Entry Level Customer Service Representative will engage in day-to-day communications with potential customers; answer any questions, manage conflicts and collect feedback. The Customer Service...

  • Customer Service Representative

    4 weeks ago

    Hayward, United States Perfect Placement Group, LLC Full time

    Customer Service Representative (CSR) Sales Location: Hayward, CA Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Compensation: This is a non-exempt, hourly role. Hourly rates start at $18, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires...

  • Customer Service Representative

    1 month ago

    Hayward, United States Perfect Placement Group, LLC Full time

    Job DescriptionJob Description Customer Service Representative (CSR) SalesLocation: Hayward, CA Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Compensation: This is a non-exempt, hourly role. Hourly rates start at $18, plus Over Time (paid at 1.5x), plus Bonuses....

  • Customer Service Representative

    1 month ago

    Hayward, United States Vortex Industries LLC Full time

    DescriptionVortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...

  • Customer Service Representative

    1 month ago

    Hayward, United States VORTEX INDUSTRIES, LLC. Full time

    Job DescriptionJob DescriptionDescription:Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for...

  • Customer Service Representative

    1 month ago

    Hayward, United States Vortex Industries LLC Full time

    DescriptionVortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...

  • Customer Service Representative

    1 week ago

    Hayward, California, United States Vortex Industries LLC Full time

    Description Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...

  • Customer Service Representative

    1 month ago

    Hayward, United States APP Jet Center Hayward Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative - HaywardLocation: Hayward, CACompany: APP Jet CenterWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in Hayward. In this role, you will be responsible for providing exceptional service to our clients and resolving any...

  • Customer Service Representative

    3 weeks ago

    Hayward, United States APP Jet Center Hayward Full time

    Job DescriptionJob DescriptionJob Title: Customer Service Representative - HaywardLocation: Hayward, CACompany: APP Jet CenterWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in Hayward. In this role, you will be responsible for providing exceptional service to our clients and resolving any...

  • Customer Service Representative

    1 month ago

    Hayward, United States Frandsen Bank Full time

    This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly,...

  • Customer Service Representative

    3 weeks ago

    Hayward, United States Frandsen Bank Full time

    This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a Customer Service Representative must meet customer expectations of receiving friendly,...

  • Customer Service Representative

    1 week ago

    Hayward, United States MYGRANT GLASS COMPANY INC Full time

    In the bustling world of Mygrant Glass, where precision and efficiency are paramount, there's one indispensable figure who stands out amidst the whirlwind of activity - the Customer Service Representative extraordinaire. With lightning reflexes and a warm smile, they field calls with finesse, swiftly processing CODs and gracefully accepting payments. But...

  • Insurance Customer Service Representative

    2 weeks ago

    Hayward, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Customer Outreach Representative

    3 weeks ago

    Hayward, United States Simple Direct Full time

    **Simple Direct** is a well-established community outreach and sales firm with a mission to continuously help underserved communities gain access to telecommunication services. In relation to contributing to **Simple Direct's** mission and goals, a Customer Outreach Representative reviews the program offerings with prospective customers for the top...

  • Remote Customer Service and Sale Representative

    1 month ago

    Hayward, United States Hashimi Corp Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Inside Sales Representative. In this role, you will be responsible for providing excellent customer service, managing sales inquiries, and driving sales growth through effective communication and...

  • Customer Service Representative

    1 month ago

    Hayward, United States Air Solutions LLC Full time

    Job DescriptionJob DescriptionResponsibilities:·       Serve customers promptly and efficiently with pricing, quotes, information, or troubleshooting.·       Prepare quotes, rental agreements, and sales agreements utilizing our rental software·       Coordinate rentals & sales orders with between customers and our service...

  • Customer Service Representative

    5 days ago

    Hayward, United States Ad Line Industries Full time

    Responsibilities: - Answer customer inquiries and resolve issues in a timely and professional manner - Upsell products and services to customers when appropriate - Communicate effectively with customers to understand their needs and provide appropriate solutions - Analyze customer accounts and provide accurate information regarding billing, payments, and...

  • Customer Service Rep

    3 weeks ago

    Hayward, United States Domino's Franchise Full time

    Job DescriptionCustomer Service RepresentativeDuties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.Your job responsibilities would include (but are not limited...

  • Customer Service Rep

    1 month ago

    Hayward, United States Domino's Franchise Full time

    Job DescriptionCustomer Service RepresentativeDuties & Responsibilities:We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.Your job responsibilities would include (but are not limited...

  • Customer Service Rep

    3 weeks ago

    Hayward, United States Domino's Pizza LLC Full time

    Company Description Come Work for #1 Pizza Company in the world. Lots of Career Opertunities Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones,...