Assistant Operations Manager

1 week ago

Santa Clara, United States LAZ Parking Full time

**What's in it for you?**

We are redefining parking management and having fun doing it To support our company’s culture of investing in our people, we offer employees the following perks:

- Salary - 70K-75K
- Hiring immediately
- Growth Opportunities
- Pay Activ
- On-demand access to earned wages, get up to 50% of your earned wages immediately

**The following programs are available to help support you as a LAZ employee, free of charge.**
- Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
- Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
- Smoking Cessation Program

**Additional Benefits**:

- 401(k) with Employer Match
- Medical, dental, vision - 3 plan options

We are a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best - contact us today

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re the experts

**The Spirit of the Position**:
The **Assistant Operations Manage**r supports the Operation Manager with complete oversight of the financial, operational, safety and service-related success at their property.

**Principal Job Duties**:

- Responsible for the financial, operational, safety and service-related success at their location.
- Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
- Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
- Additional duties as assigned.
- Attend daily stand-up, and scheduled meetings by client either personally or managed through Supervisors and Shift Leads.
- Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift either personally or managed through Supervisors / Shift Leads.
- Assist with the management and development of the location team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
- Identify high potential employees to support the organization’s continued growth, both within your region and outside.
- Actively participate in the recruiting and onboarding process for prospective employees.
- Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
- All safety concerns are reported to the Operations Manager for review and suggestions on how to improve safety at your location.
- Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and location internal service metrics.
- Responsible for cultivating client relationships and business retention.
- Implement and complete other projects, programs, and initiatives that may arise from assigned location(s).
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients
- Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client, guest follow-up, and compliant reporting.
- Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
- Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
- Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
- Daily, weekly, monthly, and annual financial and operational reports as required.
- Assist with the monitoring, review, and analysis of the market rate structures.

**Education**:

- Bachelor's Degree or equivalent work experience desired.

**E**xperience**:

- Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
- At least 3+ years of supervisory or management experience is REQUIRED.
- Valid driver’s license required.
- Previous experience working in a fast-paced environment with high customer expectations.
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

**Skills**:

- Ability

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