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Program Coordinator, Decarbonization Services

4 months ago

Concord, United States Abode Energy Management Full time

Position Description April 2024

**Program Coordinator, Decarbonization Services**
**Hybrid position**, ideally located in eastern Massachusetts

Want to join a company that does good for the world? Do you care about the work you do and its impact on the future of our planet? Do you want caring coworkers and a good work/life balance? Join the Abode Energy Management (Abode) team, where you won’t ever want to leave. We’re fun, kind, passionate, progressive, and innovative. We are a fast-growing energy efficiency program implementor in the northeast, focusing on electrification and heat pump adoption.

**Summary/Objective**

Abode has a growing line of business for utilities and government agencies throughout New England to help accelerate the adoption of decarbonization measures (such as air-source heat pumps) by providing outreach, education, consultations, and technical assistance to contractors, homeowners, community advocates, and other stakeholders. The Program Coordinator will alongside a Program Manager to help coordinate and administer delivery of these services. This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.

**Responsibilities**

Reporting to a Program Manager and working closely with Abode’s decarbonization team, this position will include some or all of the following responsibilities:

- Conduct outbound engagement to decarbonization contractors to build program capacity and improve contractor participation
- Scheduling onboarding and check-in meetings
- Identify engagement opportunities and organize participation
- Attend in-person events as needed
- Connect customers and contractors with the correct services
- Respond to and provide ongoing support for customer and contractor issues
- Maintain response service levels and document resolutions in Salesforce
- Maintain and update program databases and customer management systems
- Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents
- Coordinate contractor engagement with program Residential Decarbonization Consultants
- Help update and maintain financial incentive, program rules or other relevant databases
- Support program staff through a variety of administrative tasks and document/material creation
- Collaborate with the program team and stakeholders daily
- Assist with the development of program materials and collateral
- Engage and collaborate with community-based organizations or other partners promoting decarbonization technologies
- Provide ongoing reports to internal and external stakeholders
- Track, summarize and analyze key performance indicators and other program data
- Prepare invoices or other related reports
- Ensure that monthly reports are generated and distributed to the program team
- Help improve and evolve the program
- Adapt to ongoing evolutions of program needs
- Innovate with stakeholders to improve program delivery
- Continue to grow in technical and program knowledge

**Qualifications**
- Bachelor’s degree or at least 4+ years of relevant work experience.
- Demonstrated passion for and interest in sustainability, building science or climate change.
- Previous experience working in a fast-paced office environment in a project management or communications capacity.
- Strong aptitude for working with or learning software such as Google Workspace and Microsoft Office. Experience with customer relationship management software such as Salesforce would be a plus, as would be experience with performing quantitative analysis in Excel or similar tools.
- Effective oral and written communication skills. Fluency in Spanish or Portuguese as well as English would be a plus.
- Calm, even temperament suited to meeting people with different needs and backgrounds where they are.
- Adaptable, flexible, collaborative team player who brings a positive can-do attitude.
- A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.

**Compensation and Benefits**

This is a full-time, exempt position with total compensation targeted between $55K and $65K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed (with mileage/travel expenses reimbursed) to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).

**To Apply**
- Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committe