Live Chat Agent

3 weeks ago


Allentown, United States WorldKlass Technologies Full time

**Developer of a patented fuel and emissions technology designed to reduce pollution from fuel combustion in automobiles. The company's technology utilizes properties of quantum physics of interactions between hydrocarbon molecules, which when applied to liquid and gaseous hydrocarbon fuels in combustion engines, substantially reduces the emissions profile and fuel consumption, enabling automobile manufacturers to build fuel-saving and environment-friendly engines.**:
**A live chat agent is a customer service representative who provides real-time support to website visitors through live chat software123. A live chat agent's responsibilities include45**:
**Identifying customer needs and helping them use specific features.**
**Troubleshooting problems and reporting product malfunctions.**
**Handling data entry and updating internal databases.**
**Communicating politely and effectively with customers.**:
**Requirements**:
**Experience as a Customer Support Specialist or similar CS role**
**Familiarity with our industry is a plus**
**Experience using help desk software and remote support tools**
**Understanding of how CRM systems work**
**Excellent communication and problem-solving skills**
**Multi-tasking abilities**
**Patience when handling tough cases**
**BSc in Information Technology or relevant diploma**:
**Perks**:
**Medical, Vision, and Dental Insurance**
**401(k) Retirement Savings Plan and Company Match**
**HealthAdvocatesm**
**Domestic Partner Benefits**
**Flexible Spending Accounts**
**Employee Assistance Program through Carebridge**
**Morgan Stanley Financial Wellness Retirement Planning**
**Employee Stock Purchase Plan**:
This is a remote position.


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