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Live chat agent

3 months ago

Allentown, Pennsylvania, United States WorldKlass Technologies Full time
Job DescriptionJob DescriptionDeveloper of a patented fuel and emissions technology designed to reduce pollution from fuel combustion in automobiles. The company's technology utilizes properties of quantum physics of interactions between hydrocarbon molecules, which when applied to liquid and gaseous hydrocarbon fuels in combustion engines, substantially reduces the emissions profile and fuel consumption, enabling automobile manufacturers to build fuel-saving and environment-friendly engines.

A live chat agent is a customer service representative who provides real-time support to website visitors through live chat software123.


A live chat agent's responsibilities include45:
Responding to customer queries via phone, email or chat.
Identifying customer needs and helping them use specific features.
Troubleshooting problems and reporting product malfunctions.
Handling data entry and updating internal databases.
Communicating politely and effectively with customers

Requirements:
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma

Perks:
Medical, Vision, and Dental Insurance

401(k) Retirement Savings Plan and Company Match
HealthAdvocatesm
Domestic Partner Benefits
Flexible Spending Accounts
Employee Assistance Program through Carebridge
Morgan Stanley Financial Wellness Retirement Planning
Employee Stock Purchase Plan
this is a remote position