Customer Service Representative

4 weeks ago

Piscataway, United States National Auto Body Parts Warehouse Powered by Parts Authority Full time

Powered By Subcompanies: National Auto Body Parts Warehouse Powered by Parts Authority Overview:
Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing customers in New York, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Ohio, Georgia, Florida, Texas, Arizona, California, Oregon and Washington.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.

**Responsibilities**:
The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.
- Communicate with manufactures to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
- Acquire return authorizations and obtain credit memos from manufacturers.
- Provide documents internally for all shipments.
- Process shipping claims.
- Send replacement requests and return authorizations to manufacturers in a timely manner.
- Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
- Provide support to customer service in order to resolve any order issue that arises.

Qualifications:
**Requirements**:Qualifications, Knowledge, Skills and Abilities**:

- 1-2 years customer service or related experience required
- Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)
- Punctual and consistent attendance
- Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments
- Able to read and follow instructions and take directions from others
- Ability to work independently as well as with a team
- Effectively prioritizes work and possesses time management skills
- Ability to use logic and sound judgment to make decisions based on available information
- Ability to type 45 wpm
- Miscellaneous projects and perform other related duties as assigned

**Some of the benefits of being a part of our growing Parts Authority family**:

- Medical Coverage
- Pharmacy Coverage
- Dental Coverage
- Vision Coverage
- Basic Life and AD&D
- Short Term Disability Coverage
- NYDBL
- Voluntary Short Term Disability Coverage
- Voluntary Long Term Disability Coverage
- Flexible Spending Account
- Medical, Dependent Care, Limited Purpose & Commuter Benefits
- Health Savings Account
- Health Reimbursement Account
- Accident, Critical Illness, Hospital Indemnity, & ID Theft
- Legal Plan
- Pet Insurance
- Employee Assistance Program (EAP)
- Paid Holidays, Sick/Personal Days and Vacation
- Profit Sharing/401 (k) Plan
- Employee Discounts on Merchandise
- We are an_ Equal Opportunity Employer_. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status._

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