Customer Service Specialist

3 weeks ago

Piscataway, United States Compunnel Inc. Full time
  • Provide order management support for Fragrances Customers, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems.
  • Process customer complaints including the investigation and the resolution. Work cross-functionally across and customer organizations to ensure appropriate problem resolution.
  • Partner with operations colleagues to arrange for, and follow through, on all shipments and related transactions.
  • Coordinate order status, availability (pricing, and delivery to customers). Works with Logistics and, and commercial management to achieve accurate and timely delivery commitments.
  • Proactively communicates supply/delivery issues to assigned customers via daily review of open order reports.
  • Respond to customers’ inquiries. Responsible for maintaining accounts with updated notes and procedures; also responsible for updating and maintaining contact information in MakeScents, relating to customer and customer/material content.
  • Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated database.
  • Ensure special handling of large to complex customer’s requirements with regards to product specifications, special packaging, regulatory compliance, etc.
  • Access customer databases (portals) to retrieve purchase orders; ensure proper notifications to customers in regard of order management and billing documents.
  • Communicate customer expectations by interfacing with various Dept./areas
  • Handles inquiries in Customer Service Group mailbox as well as voice mail system for all accounts.
  • Works with credit and A/R to resolve customer disputes.
  • Represent Account Management and interface externally with customers in meetings.
  • Communicate pricing information to customers as needed.
  • Identify sales orders assigned and incomplete or block status and try to resolve and/or escalate sales orders.
  • Follow up with Sales Representatives and other internal leads to maintain feedback to ensure focused consistent service to customers.
  • Process customer orders for diverse customer base, which have multi-level organizations while proactively maintaining ongoing relationships with customer and sales staff.
  • Provide customers with all requested documents including C of A, MSDS, COFA, specs, or any other regulatory or documentation requests as needed.
  • Act as a liaison between customers and internal departments on special requests.
  • Compile and maintain SOP/reports for assigned accounts, as needed.
  • Perform other related duties as required in the Customer Service Department.


Additional Job Competencies / Job Relationships / Specialized Skills:

  • Demonstrated ability to synthesize and identify priorities/specific issues with customers.
  • Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QC, marketing team, sales, Production, purchasing, etc.)
  • Knowledge in sales and distribution (SD) module such as: sales order and delivery functions, invoicing, credits/debits and return goods processes.
  • Familiar with interactions with production planning, material management, inventory management and logistics (i.e., freight, pallet quantities)
  • Excellent interpersonal skills.
  • Exceptional verbal and written communication skills.
  • Excellent computer skills including Windows-based applications.
  • Excellent Organizational skills
  • Detail oriented including follow up, quality focused, problem solving skills, conflict resolution experience
  • Analytical, results and solution oriented, as well as customer and team focused.
  • Ability to work in a fast-paced environment where “multitasking” is a must
  • Independent Worker. Works well under pressure & good at meeting deadlines.

  • Customer Service Specialist

    3 weeks ago

    Piscataway, United States JobRialto Full time

    Description Job Summary: Primary contact to provide a World-Class Customer Service to Agilex customers. Develop and deliver customer solutions that support business strategies and meet customer expectations. Provide a critical link between Agilex and Customers. Essential Responsibilities and Functions: Provide order management support for Agilex Fragrances...

  • Customer Service Specialist

    2 weeks ago

    Piscataway, United States Compunnel Full time

    Provide order management support for Fragrances Customers, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems. Process customer complaints including the investigation and the resolution. Work cross-functionally across and customer organizations to ensure appropriate problem...

  • Crypto Customer Support Specialist

    1 week ago

    Piscataway, United States FSTONE Technologies Full time

    Job DescriptionJob DescriptionFSTONE Technologies is looking for a Crypto Customer Support Specialist to join our team in our remote office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality...

  • Technical Support

    3 weeks ago

    Piscataway, United States FSTONE Technologies Full time

    Job DescriptionJob Description[FSTONE Technologies] is looking for a Technical Support Specialist to join our team, This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their...

  • Technical support

    3 weeks ago

    Piscataway, United States FSTONE Technologies Full time

    Job DescriptionJob DescriptionFSTONE Technologies is looking for a Technical Support Specialist to join our team . This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their...

  • Technical support

    3 weeks ago

    Piscataway, United States FSTONE Technologies Full time

    Job DescriptionJob DescriptionFSTONE Technologies is looking for a Technical Support Specialist to join our team . This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their...

  • Guest Services Specialist

    4 weeks ago

    Piscataway, United States Genesis Healthcare LLC Full time

    Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference. Why Genesis? We improve the...

  • Customer Service Representative

    2 weeks ago

    Piscataway, United States Cascades Full time

    **Location:** Piscataway, NJ, US **CASCADES** Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in...

  • Customer Service Representative

    2 weeks ago

    Piscataway, New Jersey, United States FSTONE Technologies Full time

    Job DescriptionJob DescriptionFSTONE Technologies is looking for a customer service representative to join our team in our remote office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to deliver high-quality...

  • Customer Service Administrator

    4 weeks ago

    Piscataway, United States System One Full time

    Job Title: Customer Service Administrator Location: Piscataway, NJ Hours/Schedule: Mon- Fri 8am- 5pm Type: Contract to hire Responsibilities Provide order management support for Agilex Fragrances Customers, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems. Process...

  • Customer Service Representative

    4 weeks ago

    Piscataway, United States National Auto Body Parts Warehouse Powered by Parts Authority Full time

    Powered By Subcompanies: National Auto Body Parts Warehouse Powered by Parts Authority Overview: Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing...

  • Customer Service Employee

    2 weeks ago

    Piscataway, New Jersey, United States Synectics Inc Full time

    Job DescriptionJob DescriptionDescription: Primary contact to provide a World-Class Customer Service to Agilex customers. Develop and deliver customer solutions that support business strategies and meet customer expectations. Provide a critical link between Agilex and Customers. Provide order management support for Agilex Customers, including order entry,...

  • Customer Service Representative

    4 weeks ago

    Piscataway, United States National Auto Body Parts Warehouse Powered by Parts Authority Full time

    Powered By Subcompanies: National Auto Body Parts Warehouse Powered by Parts Authority Overview: Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing...

  • Customer Service Representative

    4 weeks ago

    Piscataway, United States One Call Concepts, Inc. Full time

    Job DescriptionJob DescriptionSummary or overview of job duties:Starting pay rate is $19.Full and part-time shifts available. All classroom training is full time (M-F from 8:30a-4:00p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote indefinitely....

  • Customer Service Representative

    4 weeks ago

    Piscataway, United States National Auto Body Parts Warehouse Powered by Parts Authority Full time

    Powered By Subcompanies: National Auto Body Parts Warehouse Powered by Parts Authority Overview: Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 200 locations servicing...

  • Customer Service Rep

    4 weeks ago

    Piscataway, United States Domino's Pizza | MSK Management Full time

    Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and...

  • Billing Specialist

    1 week ago

    Piscataway, United States Fusion Transport Full time

    Job DescriptionJob DescriptionFusion Transport is a rapidly growing warehouse provider and logistics management company. We have an immediate need for a competent Billing Specialist to join our team. As a Billing Specialist you will have a key role in our accounting department and have responsibility for a variety of financial and non-financial tasks. The...

  • Billing Specialist

    4 weeks ago

    Piscataway, United States Fusion Transport Full time

    Job DescriptionJob DescriptionFusion Transport is a rapidly growing warehouse provider and logistics management company. We have an immediate need for a competent Billing Specialist to join our team. As a Billing Specialist you will have a key role in our accounting department and have responsibility for a variety of financial and non-financial tasks. The...

  • Customer Service Team Lead

    4 weeks ago

    Piscataway, United States Robertet Full time

    COMPANY OVERVIEW:Robertet is the world's leading source of natural, sustainable, and organic ingredients and is one of the oldest fragrance and flavor companies in the world. Robertet is a world-renowned innovator in scent and taste with a global reach represented in over 50 countries, 14 manufacturing sites on 3 continents, 3 R&D innovation centers and 12...

  • Biller Customer Service Representative

    4 weeks ago

    Piscataway, United States Saint Peter's Healthcare System Full time

    Biller Customer Service Representative Resource Services The Biller Customer Service Representative will: Responsible for answering the Saint Peter's University Hospital phone line. Assist patients with billing questions as well as take patient payments. Take insurance phone calls that come in through the phone line and assist when possible or route to...