Food & Beverage Manager

2 weeks ago

Los Angeles, United States Doubletree Los Angeles Dt Full time

Job Summary:
The Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all F&B Outlets Room Service Lounge and Banquets (as applicable by hotel) while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant Room Service Bar/Lounge Starbucks (or other comparable outlet) quick-serve outlet pool bar and/or any other applicable outlet and Banquet sales (as applicable by hotel) revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

**Responsibilities**:
**QUALIFICATIONS**:

- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Supervisory experience required.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.

**JOB RESPONSIBILITIES**:

- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality’s standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Aimbridge Hospitality’s standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
- Maintain a warm and friendly demeanor at all times.
- Be familiar with the organization of the hotel and know the function of each department.
- Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality’s standards.
- Maintain follow-through of all guest requests problems complaints and/or accidents which occur in the Restaurant Room Service Lounge or Banquets.
- Motivate coach counsel and discipline all F&B personnel according to company S.O.P.’s.
- Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement as needed.
- Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
- Prepare and conduct F&B interviews and follow hiring procedures according to company S.O.P.'s.
- Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
- Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
- Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
- Ensure implementation of all Aimbridge Hospitality’s policies and house rules.
- Assist in developing and ensure implementation of Food and Beverage promotional ideas.
- Ensure all beverage costs are maintained to meet budget.
- Focus the F&B Department on their role in contributing to the guest service scores.
- Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality’s standards.
- Maintain company S.O.P.'s regarding purchase orders vouchering of invoices and checkbook accounting.
- Develop initiate and promote sales including up selling programs for use by all service

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