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Aba Center Operations Manager

3 months ago

Riverside, United States Accel Therapies Full time

**About Accel Therapies**

At Accel Therapies we specialize in Applied Behavior Analysis (ABA) and other therapies. We provide best-in-class, evidence-based treatment programs for children with autism and other developmental needs within a comfortable, positive, and family-oriented environment. What sets us apart is our focus on an individual connection with our clients and our commitment to life-changing outcomes for families.

We love what we do and are grateful for the opportunity to work with our clients and families

We're looking for a smart, energetic Operations Manager to join our team. As the Operations Manager, you'll be the go-to person for managing all aspects of our SoCal (OC/IE) operations. From taking care of our amazing clients to supporting our dedicated staff and ensuring everything runs smoothly day-to-day, you'll play a crucial role in providing top-notch therapy services to our kiddos and families. You'll work closely with the Clinical Director and also interface with therapists, other administrators, and families.

**Responsibilities**

**Client Management**
- Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services
- Articulate the value of our services to interested potential clients, answer their questions and meet them where they’re at, and help them get excited about our program.
- Roll out the red carpet for clients in the assessment phase and keep open lines of communication with families, addressing their concerns and providing progress updates.
- Handle client scheduling like a pro, making sure our therapy resources are used effectively and services are delivered on time.
- Always keep an eye on client satisfaction, implementing improvements and addressing any issues or complaints promptly.

**Staff Supervision and Development**
- Work directly with our centralized recruiting and people management teams to recruit, hire, and train a dream team of ABA therapists and support staff.
- Provide ongoing support, coaching, and feedback to help our therapists grow and excel in their roles.
- Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
- Conduct regular performance evaluations and help our team members advance in their careers.

**Operational Efficiency**
- Implement existing operational policies and procedures that keep our center running smoothly day in and day out.
- Optimize the utilization of therapy resources, including assessment tools, materials, and equipment.
- Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
- Keep accurate records, documentation, and data collection systems in line with regulations and quality standards.

**Compliance and Quality Assurance**
- Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
- Regularly conduct audits to make sure our quality assurance standards are top-notch.
- Implement and enforce safety protocols to create a secure and healthy environment for our clients and staff.

**Communication and Collaboration**
- Foster effective communication and collaboration among our therapy team, families, and other stakeholders.
- Lead team meetings along with the Center Director to share important updates and ensure we’re all on the same page.
- Collaborate with the Center Director and other teams to align our operational strategies with the center's goals.
- Be our center's friendly face in internal and external meetings, and community events, promoting our services and building strong relationships.

**What qualifications do you need to be successful in the role?**
- A High School Diploma or equivalent (GED) is required
- A Bachelor's and/or a Master's Degree in a relevant field (e.g., business, marketing, healthcare administration) is highly preferred
- 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting
- Bilingual in Spanish is HIGHLY preferred
- Confident and friendly demeanor and experience effectively communicating with individuals in person and over the phone.
- Strong knowledge of Applied Behavior Analysis principles and practices.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage resources, budgets, and operational processes.
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

**What benefits will you enjoy?**
- Hourly pay: $28-32/hour
- Paid time off / sick time
- 401(k) + 4% match
- Paid drive time and mileage reimbursement
- Paid initial and ongoing training program
- Opportunities for quick career advancement based on performance
- Frequent social events and team lunches
- Healthcare (medical, dental, and vision benefits) for employees who average 30+ hours

Pay: $28.00 - $32.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- 40