Customer Support
1 month ago
Job Title: Customer SupportLocation: Southern CaliforniaDepartment: Customer SupportEmployment Type: Full-Time In Person
**Job Summary**:Join SmartFix as a Customer Support and be at the heart of our mission to provide exceptional service to users seeking home maintenance solutions. You'll assist in managing inquiries across multiple channels and work with teams to ensure customer satisfaction remains high.
**Key Responsibilities**:
- Assist in the Background Check process.
- Collaborate with various teams to resolve customer issues efficiently.
- Help monitor customer feedback, identifying trends and areas for improvement.
- Contribute to the development of customer service documentation, such as FAQs and guides.
- Ensure excellent service standards and maintain high customer satisfaction.
- Uses a CRM system to enter customer data, request data and information as needed.
**Qualifications**:
- A history of providing exceptional customer service
- Authorized to work in the United States.
- Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
- Excellent verbal and written communication abilities
- Requires attention to accurate detail and must be able to multitask
- Ability to analyze situations and make decisions in a timely manner
- Excellent documentation and recordkeeping abilities
- Available to start working in person in the middle of June 2024
- If you are a student, you must be on track to graduate by Middle of June 2024.
**Work Schedule**:
- Monday
- Friday
- 9:00 am - 5:30 pm
Pay: $16.00 - $21.00 per hour
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Education**:
- Bachelor's (preferred)
Ability to Commute:
- Anaheim, CA (required)
Work Location: In person
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