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I/t Help Desk Technician

3 months ago

Sugar Land, United States Wendy's Full time

**Job Overview**:

- Minimum of 2 years of technical support/help desk support experience required
- Excellent written and oral customer service skills with a demonstrated customer-focused, service-first approach required
- Experience working in the Restaurant industry and/or experience providing POS (Point-of Sale) technical support for restaurants
- Aloha POS experience is a major plus
- Must be technically savvy with a strong overall technical aptitude and superior customer service skills
- Strong skills and proficiency level in troubleshooting, support, analysis and resolution
- Experience supporting external end-users with software, hardware and networking related issues
- Working knowledge of networking topologies and various computer operating systems
- Proficient with Microsoft Office programs

**Additional Requirements**:

- Complex problem-solving skills and an attention to detail required
- Ability to prioritize multiple priorities effectively, excellent time management & organization skills
- Must be highly reliable with a stable work history, punctual and dependable
- Able and willing to work various shifts/schedules including nights, weekends and holidays on an on-call basis
- Willing to undergo a background check in accordance with local laws and regulations
- Access to private transportation and valid drivers license in good standing
- Able and willing to travel up to 2 hours on occasion

**Benefits (includes, but not limited to)**:

- Competitive annual salary
- Medical, dental, vision, RX (for employee and family, as well as domestic partner benefits)
- Paid Time Off
- Laptop
- Cell phone reimbursement
- Annual performance review with potential merit increase
- Tuition Reimbursement

Brand: Wendy's

Address: 4415 Highway 6 Sugarland, TX - 77478

Property Description: Corporate Office - Highway 6 - Sugarland, TX

Property Number: Corp