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Lead Valet Attendant

4 months ago

Philadelphia, United States InterPark Full time

**Role Summary**

Reports to the Facility/ Operations Manager. The Lead Valet is directly responsible for supervising the day-to-day operations for the assigned shift. This role assists the location Manager in providing an experienced and trained staff. Ensures customers and landlords are provided with the highest level of service on their shift. Assists the Facility and/or Operations Manager in maintaining established revenue controls and accountability systems.

**Essential Responsibilities**
- Schedules employees and ensures appropriate staffing levels per shift in accordance with budget.
- Assists the Facility and/or Operations Manager in the supervision and evaluation of employee performance, including participation in coaching and discipline where applicable.
- Provides training and support to other hourly staff on procedures related to job responsibilities and may assist employees in their jobs as needed in cashier, driver, parking lot attendant, dispatcher and light maintenance functions.
- Sets standards for staff by appropriately modeling company policies and norms.
- Channels requests and requirements of location’s landlord to appropriate decision-maker.
- Coordinates daily activities with his or her manager and transitions responsibilities between shifts.
- Serves as the point person for all customer service inquiries, complaints, incident reports and claims for the shift.
- Ensures facility and employee appearance meets company standards on assigned shift.
- Audits cashier reports and implements all financial and accounting controls on assigned shift.
- Maintains and ensures the company’s cash control policies.
- Ensures all employees have been adequately trained on security and safety processes and procedures.
- Monitor properties for safety and security
- Remain vigilant for anything unusual or potentially threatening.
- Recognize potentially dangerous situations and respond in the safest and most effective manner.
- Remain available to staff during shift for reports of suspicious activity, security threats and safety concerns and provide assistance and instruction. Report all incidents to Facility/Operations Manager and Employee Health and Safety/RISK Manager.
- Participate in safety and security trainings within the market.

**Qualifications/Requirements**
- High School Diploma or GED.
- At least 2 years of experience in hospitality, real estate, retail management, parking, logistics/transportation, or the manufacturing industry.
- Computer literate; proficiency with MS Word and MS Excel.
- Proficient in basic math skills commensurate with calculating time and cash equivalents.

**Eligibility Requirements**
- Must have unrestricted authorization to work in US.
- Must have a valid driver’s license in order to operate company or customer vehicles.
- Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
- Must be willing to submit to a background investigation as part of the selection process.
- Must be able to maintain flexibility in work schedule in order to meet operational needs. This may require the Valet Lead to occasionally work outside of regular scheduled hours.
- Must be able to walk or move to assist customers in a timely manner; In some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

**Desired Characteristics**
- At least 2 years of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
- Bachelor’s Degree in business, finance, real estate, accounting, or related field.
- Excellent oral and written communication skills: conveys professionalism and competence effectively to superiors, peers, staff, customers, and landlords.
- Excellent time management and multi-tasking skills to succeed in fast-paced environment.
- Strong safety knowledge and awareness always using good judgment.

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Every weekend

**Experience**:

- Manual/Stick Shift: 1 year (required)
- Hospitality management: 2 years (preferred)

License/Certification:

- Driver's License (required)

Work Location: In person