Dispatcher and Customer Service Representative

3 weeks ago

Phoenix, United States VIP Taxi Full time

Dispatcher/Customer Service Agent

**JOB DESCRIPTION**

**Job Title**: Customer Service Agent

**Department**: VIP Taxi **Job Status**: Full & Part Time

**FLSA Status**: Non Exempt **Reports to**: MOD & Dispatch Manager

**Amount of Travel Required**: No travel required **Positions Supervised**: None

**Work Schedule**: Varies. operation is 7 days a week 24 hours a day 7 days a week.

**Position Summary**:
The VIP Taxi Dispatcher/Customer Service Representative is tasked with dispatching transportation vehicles while ensuring proper phone etiquette, data entry and customer service skills.

**Prerequisites**:
**EDUCATION**: Minimum a High School Diploma or GED.

**PERSONALITY**: Must have a very even disposition, able to handle stress effectively and be self-motivated. Must be able to work effectively with co-workers and drivers. Must be friendly, talkative and able to communicate well.

**SPECIAL REQ**:
Knowledge of Windows required. Dispatching experience preferred. Customer service required.

**RESPONSIBILITY AND AUTHORITY**:
Communicate with the Dispatcher you are relieving and the one who relieves you regarding the business on hand and any upcoming movements that will affect their shift.

Check trips for accuracy, and make the proper changes

Familiar with the cities in Arizona and the Phoenix Metro area

Field phone calls from co works on trip availability

Ensure proper procedure and etiquette is used.

Have knowledge as to drivers’ location.

Ability to effectively dispatch a large fleet without supervision or assistance.

Have the ability to take incoming calls from customers in a friendly and professional manner.

Obtain all necessary information to arrange transportation.

Use tools to find addresses, quote fares, and find zip codes.

Work as a team with other agents and drivers to make the operation run efficiently.

Arrive to work on time every day and have good attendance.

Always adhere to Dispatch policy and procedures.

Maintain a calm, friendly and professional tone with every telephone call, and every interaction.

Answer guest phone lines when they are calling for ETA’s, the ability to quote an accurate ETA., and resolve problems with coverage issues when needed.

Other duties as expected and assigned.

**Additional information**

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

VIP. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Benefit Conditions:

- Waiting period may apply

Communication method(s) used:

- Phone
- Chat

Hours per week:

- 40

Work Remotely
- No

This Job Is Ideal for Someone Who Is:

- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- Innovative -- prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance -- thrives in a high-pressure environment

**Job Types**: Full-time, Part-time

Pay: From $15.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

Weekly day range:

- Every weekend
- Monday to Friday
- No weekends
- Weekends as needed
- Weekends only

Work setting:

- In-person

Work Location: In person

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