Global Customer Success Manager

3 weeks ago


Albany, United States Hewlett Packard Full time

**Job Summary**
This role is responsible for overseeing complex global deliverables, providing advanced industry expertise, and guiding HP's largest strategic accounts. The role drives growth through proactive strategies, mentoring, and data-driven insights, while also contributing to solution selling and fostering a high level of customer satisfaction.

**Responsibilities**
- Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
- Manages complex global deliverables while handling customer escalations and communications with stakeholders in a timely manner.
- Leads account kick-off, updates success plans, and identifies expansion needs, and key influencers.
- Handles revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance ensuring managed services exceed KPIs.
- Identifies potential risks to client satisfaction and account retention, implementing proactive measures to mitigate these risks.
- Utilizes advanced data analytics to forecast trends, identify growth opportunities, and track customer success metrics.
- Demonstrates effective consulting skills to support solution selling and business development efforts.
- Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

**Education & Experience**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10+ years of work experience, preferably in customer success, account/ business management, or a related field.
- Managed Services experience preferred.

**Preferred Certifications**
- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
- Certified Technology Sales Professional (CTSP)

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts large functions and leads large, cross-division functional teams or projects.

**Disclaimer**

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is **$133,000.00 - $204,800.00 **annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.



  • Albany, United States Cleo Full time

    **Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting...


  • Albany, United States Cleo Full time

    **Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting...


  • Albany, United States ASWAT Full time

    Job DescriptionJob DescriptionSalary: We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team.About ZIWO:ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and...


  • Albany, United States ASWAT Full time

    Job DescriptionJob DescriptionSalary: We are currently seeking a Customer Success Manager to join our team at ZIWO - KSA Team.About ZIWO:ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and...


  • Albany, United States HP Full time

    Job Description The Global Business Development Manager (GBDM) leads global opportunities for acquisition and retention customers. The GBDM provides pan-HP leadership to leverage customers to drive positive customer outcomes with high level stakeholders (i.e. CxO, VP, Dir, etc.). The GBDM develops global customer solutions across country, regional and...


  • Albany, United States Construction Industry Solutions Corp Full time

    Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You has been central to our success and so were looking for people to join us who share our passion for making things better eve ERP, Software, Manager, Customer Experience, Technology, Construction, Customer, Business


  • Albany, New York, United States CBRE Full time

    Program Manager, Global Realty Development - Remote USAJob ID164265Posted22-Apr-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Data & Analytics, Project ManagementLocation(s)Remote - US - Remote - US - United States of AmericaProject Manager, Global Realty DevelopmentDescriptionCBRE is seeking a passionate and motivated Program...


  • Albany, United States Aaron's Full time

    **Customer Account Manager** Aarons Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of...

  • BIM Manager

    1 week ago


    Albany, United States DPS Group Global Full time

    Summary Arcadis DPS is looking for an experienced BIM Manager to join our Albany, NY operation. In this role you will report to the VDC Director and be responsible for managing site-based team(s) performing the development and coordination of trade contractors models. The successful candidate will be familiar with managing multi-discipline Trade contractors,...

  • Agent Success Manager

    3 weeks ago


    Albany, United States Monticello Real Estate Full time

    Job DescriptionJob DescriptionAre you an experienced Sales Manager or Team Leader looking for more opportunities? Maybe you are an experienced sales agent/team leader who knows their strengths are managing, nurturing, teaching or holding others accountable, rather than selling. We have salespeople in our real estate office who need coaching, encouragement,...


  • Albany, United States Monticello Real Estate Full time

    Job DescriptionJob DescriptionAre you an experienced Sales Manager or Team Leader looking for more opportunities? Maybe you are an experienced sales agent/team leader who knows their strengths are managing, nurturing, teaching or holding others accountable, rather than selling. We have salespeople in our real estate office who need coaching, encouragement,...


  • New Albany, United States Insight Global Full time

    A client of Insight Global is seeking a Digital Analytics Manager that is responsible for end-to-end data analysis, process oversight, and team development. This position will include hands-on partnership with developers, collaboration with user research and UX for feature design, and building measurement plans/providing deep-dive analyses. You will perform...

  • Customer Advocate I

    1 week ago


    New Albany, United States Graphic Packaging Full time

    If you are a GPI employee, please click the Employee Login before applying. At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers...


  • New Albany, United States Graphic Packaging Full time

    If you are a GPI employee, please click the Employee Login before applying. At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers...


  • Albany, United States Fred Astaire Dance Studios Full time

    Job DescriptionJob DescriptionWe are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for...


  • Albany, United States Fred Astaire Dance Studios Full time

    Job DescriptionJob DescriptionWe are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for...

  • Customer Care Officer

    2 weeks ago


    Albany, United States Qonto Full time

    ???? **Privacy Notice** **Customer Care Officer - French Market** Barcelona / Operations & Customer Success Customer Success / Full-time **create the finance solution all businesses love.** , we believe that great service comes from great thinkers. Thats why we strive to provide the right environment that allows you to excel in your work. Check out to learn...


  • Albany, United States Qonto Full time

    ???? **Privacy Notice** **Customer Care Officer - French Market** Barcelona / Operations & Customer Success Customer Success / Full-time **create the finance solution all businesses love.** , we believe that great service comes from great thinkers. Thats why we strive to provide the right environment that allows you to excel in your work. Check out to learn...


  • New Albany, United States Commercial Vehicle Full time

    Director, Global Environmental, Health, and Safety #24-0040 New Albany , OH Operations/Production Position Type Full-time Job Description Position Summary: The best suited leader for the role of Global Environmental, Health, and Safety (EHS) Director will be able to strengthen CVG’s safety culture and minimize our risk profile by adding experienced,...


  • Albany, United States S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 12 **The Team**: S&P Global Market Intelligence's Quantamental Research & Solutions group develops empirically-backed products to support the data business. The team specializes in uncovering new anomalies and differentiated security selection strategies across asset classes. Integrated quantamental...