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Retail Sales Associate-bilingual
3 months ago
*Job Responsibiliti
:* Builds proficiency related
- serving and selling to our cus
mers, whi
- provid
- a world-class c
- omer experience a
- building loyalty
- Helping custo
- s pick up rig
- where they left
ff in
- ir shopping j
- ney, whethe
online, through
- tomer Care or
- store.
- Explor
individual needs an
- roviding hands-on demonstrat
ns of the latest and
- eatest technology in-store.
- Side-by-side selling to find
sonalized solutions beyo
the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
- Approaching service and sales needs with composure, integrity and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
- Support team initiatives and create an inclusive environment *Education:*
- High School Diploma/GED (required) *Work Experience:*
- 6 months of customer service and/or sales experience, Retail environment preferred. (required) *Knowledge, Skills and Abilities:*
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment. (required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (required)
- Effective at balancing customer needs and performance goals. (Required Job Type: Part-time Pay: $17.50 - $18.00 per hour Expected hours: 20 - 29 per week Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance Shift:
- Morning shift
- Night shift Weekly day range:
- Every weekend
- Monday to Friday Ability to Commute:
- Chicago, IL 60616 (required) Ability to Relocate:
- Chicago, IL 60616: Relocate before starting work (required) Work Location: In person
