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Service Coordinator

4 months ago

White Plains, United States Machinery Services Corp.Rapid Pump & Meter Service Co., Inc. Full time

**Company**:
AC Furia is a rapidly growing pump and motor repair company known for our commitment to customer-centric solutions. With a fleet of seven trucks on the road every day and a team of 20-25 dedicated professionals, we are a leading name in the industry. Now, we are looking to expand our team by welcoming a Pump Sales Representative to help us promote and sell our pump systems and related equipment to government agencies, municipalities, and utility companies.

**Position Summary**:
Immediately seeking an enthusiastic and detail-oriented individual with strong communication skills to join our team as a **Service Operations Coordinator**. In this role, you play a crucial part in assisting with the daily operations of our service team, ensuring smooth workflow and excellent customer service.

**Responsibilities**:

- Coordinate with customers to schedule service tickets & dispatch our field technicians
- Utilize GPS tracking and reporting systems to monitor and manage field technician activities.
- Assist with daily reporting for labor and payroll, ensuring accurate and timely documentation.
- Create and maintain customer records in our database, ensuring accurate and up-to-date information.
- Assist with creating invoices and handling billing questions from customers.
- Follow up on parts requests and estimates, ensuring timely delivery and accurate pricing.
- Support the team with administrative tasks as needed, including assisting with customer contracts, customer portals, vendor portals etc.

**Qualifications**:

- Knowledge of basic accounting principles and experience with billing and invoicing, PW is a plus.
- Excellent communication skills, both written and verbal, to interact with customers and team members.
- Previous experience in a similar role, preferably in the service (skilled trades) industry
- Strong organizational skills and attention to detail to effectively manage schedules, records, and reporting
- Proficiency in using computer systems and software, including databases and MS Office Suite
- Ability to multitask and prioritize workload in a fast-paced environment
- Bilingual (A Plus)

**Compensation/Pay**:
$65-$70,000 per year

**Benefits**:

- 40(k) & 401(k) matching
- Opportunity for Growth
- Paid training
- Company Medical, Dental & Vision

**Education**:

- High School Diploma

**Location**: White Plains ,NY

Pay: $65,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

License/Certification:

- Driver's License (preferred)

Ability to Commute:

- White Plains, NY 10603 (required)

Ability to Relocate:

- White Plains, NY 10603: Relocate before starting work (required)

Work Location: In person