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Service Coordinator

3 months ago

Washington, United States Greater Washington Urban League Full time

GWUL is offering a Family Work & Wellness Accelerator program to assist approximately 300 families who have experienced homelessness and may have recently exited a rapid rehousing program. The Accelerator program provides critical career advancement and development services, financial empowerment, family support, and housing stabilization.

The Service Coordinator will spend much of their time in the office completing their daily programmatic requirements and tasks, directly supporting their assigned caseload/members,and coordinating the overall care of each assigned individual head of the household and their family members. This role requires assessing members' individual and family needs and maintaining support for all members of the household, not limited to linkage to the available services and resources.

**Essential Duties and Responsibilities (partial list)**:

- Meet with the head of the household and household members in the office at least once monthly.
- Provide direct services to 20-30 families participating in the program; engage and motivate families to participate in services; coach families in selecting relevant training and support groups; remove barriers; support relocation efforts; distribute emergency financial support funds, etc.
- Work with families to develop a Career Mobility Action Plan with clearly defined goals andaction plans to achieve those goals over time. The action plan must include career, family, individual, education, mental health, physical health, and financial goals.
- As part of the Mobility Action Plan created by the program member, complete monthly progress notes and quarterly navigation plans and record all engagement notes to track the progress toward goal attainment.
- Work with families to build strong protective factors to maintain stable program participation, meet their career mobility goals, and enhance whole-family wellness.
- Complete case reviews and annual case presentations for all members assigned to the caseload.
- Coordinating and facilitating member growth through assessment, evaluation, planning, and implementation
- Assess, plan, implement, monitor, and evaluate members' step-by-step actions toward their full income growth potential while meeting their rent, finance, health, and overall human services need(s).
- Provide or coordinate care or planning that is safe, timely, effective, efficient, equitable, client centered, and client-driven.
- Lead service team-wide events and groups at least once per quarter.
- Participate in case management training and become an evidence-based service provider.
- Must be able to personally identify with the lived experiences of our primary constituents and clients.

**Qualifications**:
A Bachelor’s degree in Clinical Mental Health Counseling, Counseling, psychology, or equivalent is preferred. Other relevant fields of social work, rehabilitation, public health, counseling, psychology, etc. are acceptable.
- A minimum of 2 years of proven work experience in Case Management, preferably Level III experience, including Mental Health Care Manager or related position.
- Excellent knowledge of case management principles (Full support to include, Finance, Career, Housing, Mental, Physical, Emotional, and more).
- Previous experience with psychological aspects of care
- Strong working knowledge of Microsoft Teams, Word, Excel, PowerPoint, and Outlook
- Excellent organizational and time management skills
- Ability to be adaptable and effectively work as part of a Service Coordination Team
- Problem-solving skills and ability to multitask.
- Must be a legal resident or authorized to work in the United States
- Must successfully complete a criminal background investigation.
- Must be detail-oriented and possess organization and critical thinking skills.
- Individuals with certifications from the Commission for Case Manager Certification (CCMC) and the American Nurses Credentialing Center (ANCC) or any related current license certification, or registration preferred.
- Experience in Apricot, HMIS, Quickbase, CSS, and CATCH systems is preferred.
- Five years of experience working in a similar capacity, ideally in homeless services. Education

requirements can be substituted with a combination of lived experience and relevant work with the audience.
- Strong working knowledge of homeless programs and case management services for vulnerable populations, such as individuals and families at risk of homelessness
- Strong verbal and written communication skills; coaching and facilitating skills preferred.

Pay: $60,000.00 - $65,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Weekends as needed

Ability to Relocate:

- Washington, DC 20009: Relocate before starting work (required)

Work Location: In person