Assistant General Manager

1 week ago

Redwood City, United States Sports Basement Full time

**Reports to: General Manager**

**Supervises: Assigned Department Leads, Assistant Managers, and Staff**

**Salary: $70,000-$90,000, exempt position. Specific starting wages are dependent on location and experience.**

**Who we are**:
**Our Mission**:
**We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.**

**Our Core Values**:
**It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.**
- ** Couches before profit**
- ** Economical vs. Extravagant**
- ** Volunteer vs. Donate**
- ** Proximity vs Productivity**
- ** O.K. is not O.K.**
- ** Doers vs. Degrees**
- ** Creativity before efficiency**
- ** Autonomy before rules**
- ** YES vs. NO**
- ** Safety before speed**

**Full Job Summary: As a part of the management team, an Assistant GM works directly with the General Manager and the Management Team to ensure the day-to-day management and operation expectations of the store are being met, including but not limited to reviews, hiring, schedule, payroll and terminations. An Assistant GM has the ability to make informed decisions, problem solve and effectively manage the store as a Manager on Duty. An Assistant GM is a positive leader that contributes to the overall morale of the store, and they continuously work to uplift their staff, store and surrounding community. They understand what makes Sports Basement awesome and unique. An Assistant GM has multiple departments or one large department, and staff to oversee, and has multiple additional areas of responsibility.**

**What you’ll do**:

- ** Responsible for working with the management team to complete daily operations**
- ** Demonstrates “ok is not ok” and actively seeks out improvement opportunities for their assigned departments and personal leadership**
- ** Demonstrates the ability to delegate and give clear instructions to their store staff and holds their team accountable to working efficiently to complete daily tasks and store operations.**
- ** Ability to effectively communicate both written and verbally to all levels of the business.**
- ** Provides support to the sales floor during peak periods or when the need arises.**
- ** Understands the charm of Sports Basement, creating a positive and fun vibe that elevates the customer and staff experience**

**Customer Service**
- ** Ability to deliver outstanding WOW customer service, ensure staff across all levels are providing WOW service (while balancing store projects and floor responsibilities) and documenting WOW service through the MOD form.**
- ** Ensures all staff are trained and implementing SB tools to create WOW experiences.**
- ** Proficient knowledge in all departments and able to provide excellent on-the-spot customer service.**
- ** Responds to high-level situations or difficult customers throughout all departments with the goal of turning customer situations into positive experiences and seeks to improve store processes or staff behavior.**
- ** Effectively implements SB's Security Policy.**

**Product Management**
- ** Identify merch priorities based on business culture and strategically plan daily, weekly, monthly, and seasonal workload for staff.**
- ** Sets and upholds department goals, maintains cleanliness & organization, creates aesthetic appeal and monitors inventory management in order to see store growth.**
- ** Guides team on communicating with Buyers to improve product management.**
- ** Works closely with all department leads and managers to ensure product is getting out in a timely manner.**

**Staff Experience & Development**
- ** Demonstrates the ability to build effective and efficient staff across multiple departments.**
- ** Ability to efficiently and successfully train new hires and peers on all aspects of the checklists, ability to train advanced skills to experienced staff.**
- ** Provide constructive feedback when floor staff are not meeting expectations and follow up with the appropriate manager regarding staff performance.**
- ** Ability to assist the GM with complex staff problems and recognize when to involve the GM.**
- ** Maintain open communication; staff across all levels find you approachable and are comfortable coming to you with questions, concerns or issues.**
- ** Actively works to support diversity and inclusion in your store.**
- ** Supports high-potential talent with internal coaching, mentorship, and external coaching or educational opportunities to maximize their performance and develop advanced careers.**
- ** Proactively manage staff by regularly providing feedback, actionable review goals and assisting staff in their development.**
- ** Is aware of

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