General Manager

4 weeks ago

Redwood City, United States 24 Hour Fitness USA, LLC Full time

**Who we are**
At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

**You're excited about this role because you will**:

- Set challenging goals for yourself and your team, including relevant metrics and action plans that will drive your business forward. Build a high-performing team with a bench plan designed to achieve, exceed, and sustain your business results and create an environment that fosters the conditions for success.
- Model the behaviors that will motivate and train your team to provide an exceptional membership experience. Create an inclusive culture that reflects the company brand, values, and strategy.
- Engage and inspire a team to achieve revenue targets for membership, fitness & labor. Leverage your ability to surround yourself with great talent and help them become the best leaders they can be for your team.

**You'll spend your days**:

- Collaborating and problem solving with your team, helping remove obstacles to ensure that your team members exceed the expectations of all guests and members. You'll work side by side with your team, bringing our mission and values to life.
- Guiding your club leaders in establishing goals, brainstorming and implementing innovative strategies, and achieving club and career goals. You will manage the cascade of important company information, updates, and activities to all team members, ensuring that everyone is well-informed, engaged, and continuously trained and coached.

**We're excited about you because you**:

- Are a bold leader who knows how to create a high-performance culture through people development, innovation, and collaboration within your team. Your dynamic leadership skills include the ability to recruit, hire, train, develop and nurture friendly and inclusive team members to support needs of members.
- Have 2-4 years of progressive management experience supervising 3-10+ employees in a team environment, with measurable employee development and promotion outcomes. You also have 3-5+ years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer retention.
- Inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture. You know the importance of training, developing, and mentoring your club leaders through observing, coaching, accountability, and showing them what "great" looks like in your own actions every day.

**Availability**
Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

**Travel Requirement**
- Availability to travel 10% of the time to attend training and meetings

**DISCLAIMER**: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

**Requirements**:
**We're excited about you because you**:

- Are a bold leader who knows how to create a high-performance culture through people development, innovation, and collaboration within your team. Your dynamic leadership skills include the ability to recruit, hire, train, develop and nurture friendly and inclusive team members to support needs of members.
- Have 2-4 years of progressive management experience supervising 3-10+ employees in a team environment, with measurable employee development and promotion outcomes. You also have 3-5+ years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer retention.
- Inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture. You know the importance of training, developing, and mentoring your club leaders through observing, coaching, accountability, and showing them what "great" looks like in your own actions every day.

**Availability**
Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

**Travel Requirement**
- Availability to travel 10% of the time to attend training and meetings

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