Assistant General Manager

2 weeks ago

Redwood City, United States Flor Peninsula Full time

**Job Mission**:
The Assistant Store Manager position will assist the Regional Director of Retail in all day-to-day dispensary activities. In coordination with the leadership team, the Assistant Store Manager is an integral part of the management of the dispensary staff. The employee in this role is responsible for individual and team results, and must be an experienced people manager with the ability to multitask, communicate effectively with others, and assist the leadership team in motivating and inspiring the budtenders to provide exceptional customer service to dispensary customers within a dynamic and fast paced retail environment. This is a salaried, exempt, full time position.

**Essential Functions**:

- Assisting the leadership team in directly supervising dispensary floor staff, including all supervisors, front of house (FOH) retail associates, back of house (BOH) inventory associates, and curbside retail associates;
- Assisting the leadership team in ensuring that the performance and profitability goals are being met
- Train staff on how to drive sales through consistent development of product knowledge and customer service standards
- Ensure compliance to policies and procedures and report concerns to senior management and or provide in the moment coaching
- Assist in providing or strategically delegating one-on-one education and training to all staff working within the operation;
- Ensure the consistent execution of companies marketing and visual presentation
- Assisting the leadership team in leading a performance management process to measure and evaluate operational systems and job performance;
- Providing strong day-to-day leadership within the operation;
- Filling the ATM machine and cash counting tasks
- Distributes checks on pay day
- Uses discretion to approve overtime as needed
- Assist the General Manager with disciplinary actions and terminations as needed
- Utilizing situational awareness in identifying critical needs and communicating those needs for immediate resolution;
- Providing effective and inspiring leadership by being actively involved in all programs and services;
- Managing and cultivating existing relationships with customers while endeavoring to seek new ways of finding new customers;
- Assisting the leadership team in the creation of staffing schedules and interviewing
- Other retail, sales or management duties as assigned and trained
- Interact with customers and resolve complaints
- Collaborate with team leads on setting and achieving specific goals
- Review staff performance and offer constructive feedback
- Assisting the leadership team with employee performance appraisals

**Required Education, Skills and Experience**:
Education & Experience:

- High school diploma or the equivalent in work experience
- Minimum 2 years as a Budtender and/or Retail Supervisor experience
- Prior experience operating a cash register, resolving employee disputes, scheduling, and resolving customer complaints

**Skills**:

- Demonstrated professional and effective communication
- Ability to resolve conflict between employees and customers
- Accountability for individual and team results
- Ability to think critically, strategically, and collaboratively to make decisions, solve problems, and foster innovation.
- Strong interpersonal skills to identify and build a purposeful team culture within an organization.
- Ability to manage time and priorities effectively, with or without direction
- Strong problem solving skills to enhance productivity and culture
- Ability to work in a fast-paced, dynamic environment

Job Characteristics:

- Identifies and defines projects to own
- Demonstrates excellence with work output & makes meaningful contributions to function
- Owns projects with advanced complexity
- Crafts their own work plan and proposes to manager
- Understands organizational and interpersonal challenges
- Explains work outputs confidently to business partners
- Produces non obvious insights and outcomes that challenge thinking
- Spends significant time coaching junior colleagues and peers"

Physical Demands:

- The employee is frequently required to use hands to type, handle, feel and grasp
- The employee is frequently required to use arms to reach, carry and climb
- The employee is frequently required to visually observe, watch and monitor
- The employee is frequently required to verbally speak, greet, talk, converse, hear and listen
- The employee is regularly required to walk, stand, stoop, kneel, crouch or reach
- The employee must have the ability to occasionally safely lift and/or move up to 50 lbs

**About Grupo Flor**:
Grupo Flor is an ecosystem of cannabis companies based in Salinas, California that supports the entire supply chain of cannabis production, from real estate leasing and equipment financing to sound product manufacturing and retail operations. Grupo Flor seeks to elevate and legitimize the cannabis industry by pioneering a new business ecosystem of global compa

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