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Operations Manager

3 months ago

Tampa, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
You have a minimum of 3 years’ experience leading Payments, Cash, or Treasury Operation dealing with operational process, controls and problem solving. Additionally, you possess strong people management skills with proven experience in hiring, building, developing and retaining a high performing organization. You are a data-motivated leader who can synthesize key insights, utilize data points to communicate with senior management in an effective way, and are seeking your next career opportunity with career benefits and professional growth - this is the team for you.

As an **Operations Manager - Real Time Payments Operations** on the Payments Lifecycle team at JPMorgan Chase, your primary responsibility will be managing a newly formed operational unit that that is responsible for operational functions in support of new and emerging Real Time Payment Schemes while in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. You will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

This opportunity requires 24x7 support, with some work happening off-hours via remote access and mobile phone. You will be required to heavily interact with Product Management, Project Managers and IT teams.

**Responsibilities**:

- Manage day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
- End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
- Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
- Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
- Create a great and inclusive culture, enhance our employee engagement, and attract, develop, and retain the best, most diverse talent
- Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory change

**Required Qualifications, Capabilities, and Skills**
- Minimum of 3 years of experience leading of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
- Strong people management skills with proven experience in hiring, building, developing and retaining a high performing organization
- Data-motivated leader who can synthesize key insights, utilize data points to communicate with senior management in an effective way
- Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, spur results/change and implement projects/processes
- Demonstrated success in managing fast changes and adapt to new business initiatives
- Business acumen and commercial market awareness

**Preferred Qualifications, Capabilities, and Skills**
- Global experience in payments is desirable, with understanding of accounting and money move processes

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and plac