Client Service Representative

2 days ago

New York, United States NYC Office Suites Full time

NYC Office Suites is a boutique-style provider of flex office solutions to all types of businesses from small operations to Fortune500 companies. We have multiple Midtown Manhattan locations in exclusively Class-A properties.

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Representative. As a Client Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction. This is an exciting opportunity to work in the commercial real estate / flex office industry.

**POSITION OVERVIEW**

Client Service Representatives serve as the face of NYC Office Suites but also the face of all of our clientele. You will provide reception / concierge and administrative services to both management and our clientele as well as providing consistent maintenance of all common spaces including (but not limited to) reception areas, lounges, meeting / conference rooms, pantries, and supply storage. There is extensive daily interface with a broad range of clients of various industries.

**ESSENTIAL RESPONSIBILITIES**
- Project a positive, helpful, can-do attitude toward clients, guests, and prospective clients
- Display excellent deportment
- Ensure that client needs are handled in a timely and professional manner
- Operate phone answering system
- Ensure that conference rooms, show offices, and common areas are consistently presentable
- Participate in office setups, including but not limited to, furniture arrangement and IT infrastructure
- Provide clients with administrative support as authorized and directed
- Provide back-up support for other team members and the sales and management teams
- Required to regularly stoop, kneel, bend, crouch, and occasionally lift up to 40 lbs.

**MINIMUM REQUIREMENTS**
- Experience with Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Ability to communicate articulately and professionally
- Willingness to promptly attend to client needs and requests
- Experience with operating office equipment (including fax machines, scanners, printers, computers, and postage meters)
- One year of direct customer service
- Undergraduate college degree or undergraduate college experience

**ADDITIONAL INFORMATION**

, on-site
- Wage Range: starting at $22 per hour
- Hours: 9am-5pm, Monday - Friday
- Access to health insurance plan, dental, vision
- Paid holidays
- 2 weeks PTO/Paid Time Off
- 401(k) with company match
- On-site and real-time guidance and training

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Relocate:

- New York, NY 10019: Relocate before starting work (required)

Work Location: In person

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