Deskside Support Technician

3 weeks ago

New York, United States Tekwissenllc Full time

**Important Notes**:

- This is 12 months W2 contract position with possible contract extension and contract to hire based on performance.
- Shift start time and end time? 8-5 M-F + afterhours stand-by.
- Must have MAC Skills and experience, MAC OS, Windows 10/11.

**Day to Day Work**:

- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
- Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

**Responsibilities**
- Provides support for software, hardware and networking support for desktops, laptops
- Installs and maintains PCs and associated software
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops

**Job Types**: Full-time, Contract

Pay: $23.57 - $25.00 per hour

Application Question(s):

- How many years of Field and/or Desk Side support experience do you have?
- Do you have your A+ certification?
- What is your back up plan if you have vehicle problems?
- Do you have experience with MAC?
- How many years of experience do you have with MAC OS?
- How many years of experience do you have with Windows 10/11?

Ability to Relocate:

- New York, NY 10019: Relocate before starting work (required)

Work Location: In person

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