Service Advisor Assistant

3 days ago

Leesburg, United States Dulles Mototrcars SubaruKIA Full time

Service Advisor Assistant / Concierge

Dulles KIA and Subaru in Leesburg have expanded, and we are seeking positive, hardworking, and motivated individuals.

Service Advisors are responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Service Advisor Assistance must be able to help Service Advisors to achieve those goals by greeting guests, scheduling appointments, and function as a liaison between customers, service advisors and service techs.

**Responsibilities**:

- Meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Provide leadership to your team.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
- Inspect vehicles prior to each customer’s delivery to ensure vehicles services and repairs are performed correctly and communicate the results with the customer.
- Meet requirements of the state and federal law for automobile repair and consumer protection.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Minimum Requirements:

- High school diploma
- Strong skills in Microsoft Office suite
- Excellent communications skills
- Self-driven, results oriented individual.
- Valid driver's license
- Basic math/cashiering skills
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Reliable and consistent attendance

We believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done Reply today for immediate consideration.

**Contact Service and Parts Director**

**Omid Ahadi**

**703-669-6890**

Pay: $18.00 - $22.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends

Shift:

- Day shift

Ability to Relocate:

- Leesburg, VA 20175: Relocate before starting work (preferred)

Work Location: In person

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