Auto Service Advisor at Kia of Leesburg

1 week ago

Leesburg, United States Kia Of Leesburg Full time

\Kia of Leesburg is part of the fast-growing _Morgan Auto Group, _a Florida leader in automotive retail. We are looking to add a qualified **Service Advisor **to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between **$50k-$80k depending on experience**

**In addition to competitive pay, we offer our associates the following benefits**:

- Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Paid Time Off
- Tenure Bonuses
- Employee discount programs
- Referral programs

**RESPONSIBILITIES**:

- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Meets or exceeds OEM Customer Satisfaction Index expectations
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
- see hiring manager for details

EOE/DFWP

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