Travel Executive
4 weeks ago
**Travel Executive - Production**
**The Who**
In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
**The Why**
At TAG, our company values matter. We appreciate our staff working as a** T**eam, having **A**mbition and being** G**enuine.
You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack
**The What**
As a Travel Executive you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:
- Manage corporate and entertainment client travel requirements, while anticipating and understanding individual client preferences and needs. Analyze all inquiries and requests received from clients and decide on the best options to offer. Formulate logístical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met
- Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations
- Report, investigate, and resolve errors or/and client complaints adhering to the highest standards of customer service
- Ensure the company does not incur any financial losses through individual and avoidable errors
- Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
- Process administrative tasks, including but not limited to accounting queries from both the client and Finance department through to final reconciliation
- Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately
- Ensure PNR entries in GDS are correct and fully completed
- Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
- Log all client and supplier favors accordingly
- Adhere to PCI regulations in accordance with Company policy
**The How**
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Travel Executive there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
- BS or BA Degree OR
- In lieu of education credentials, equivalent combination of education and directly related experience
- Minimum of 2 years of experience within a travel agency
- Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
- GDS experience (Apollo preferred)
- Versed in booking flights, hotels and good understanding of published airfares
- Experience handling VIP and touring clients, and/or group travel
- Strong knowledge of Microsoft Suite
- Excellent verbal and written communication skills
- Well established organizational skills and attention to detail
- Ability to work independently or within a team environment
- Versatility, flexibility, and a willingness to work within constantly changing environment
- Excellent customer service and negotiation skills
- Proactive and self-starter
- Problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box
- Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
**The Where and When**
This is a full-time role (40 hours per week) based in our Los Angeles office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into the Team L
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