Analyst - Field Customer Service
1 month ago
Position Information:
LOCATIONS: Binghamton, NY; Rochester, NY; Clifton Park, NY; Augusta, ME; Portland, ME; or Orange, CT; and possibly other locations.
SALARY RANGE: The base salary range for this position is dependent upon experience and location, ranging from $62,900 - $86,500
Schedule: Office
Job Summary
The Analyst
- Field Customer Service role supports the processes of metering revenue operations including Meter Test Labs and Warehouses, Field Measurement Technicians, Meter Engineering, and Meter Data Collection, verification and reporting. Develops reports and tracking mechanisms for all types of meter replacement and revenue assurance programs including complex meter billing and PSC mandated programs and reports.
Responsible for meter data management for AMI accounts. Ensures timely and accurate billing based on data in Meter Data Management systems. Coordinates with other areas of the business to ensure that data is complete and accurate and presented for billing.
May be responsible for maintaining appropriate inventory of meters, parts, and accessories. Assists in the specification of measurement equipment, annual budget processes, and coordination and implementation of all metering replacement programs. Also may design and build appropriate sized gas regulators for elevated pressure and specify the correct metering, regulation, and relief equipment for gas meter sets.
Key Responsibilities
- Investigates, analyzes, and determines solutions related to meter services with the goals of achieving customer service objectives and PSC mandated targets (60%)
- Audits and maintains all related records including meter data, maintenance plans and equipment certification records. (10%)
- Provides the technical support to validate/correct and deliver metering data for accurate and timely customer billing (25%)
- May Supports Gas Field Measurement and Gas Operations with the design and building of gas meter sets for elevated pressure and large C/I services. (5%)
Required Qualifications
- Associates Degree with one year of analytical experience (understanding complex billing data, advanced excel) or High School/GED with at least 3 years analytical experience
Preferred Qualifications
- Strong verbal and written communication skills in order to provide meter data in an understandable format and effectively communicate across multiple groups to ensure accurate billing for customers
- Self-motivated and results oriented.
- Ability to manage multiple concurrent assignments such as meter management, meter data analysis, meter testing, and project support.
- Strong detailed orientation and planning skills with a customer focus to ensure timely and accurate customer bills
- Demonstrated analytical skill in understanding complex billing and metering
- Excellent system skills including but not limited to Excel and SAP
Competencies
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or External)
- Communication
- Collaboration
- Leadership (people managers/leaders)
Disclaimer
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.
LI-OFFICE; #LI-CH1
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