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Lead Business Analyst

3 months ago

Baltimore, United States Progressive Technology Solutions Full time

**Contract to Hire Role**

**Duties**:

- ServiceNow Expertise - Experience in IT Service Management design, transition/operations processes, business analysis, and configuration/administration of 2+ modules of the ServiceNow Platform
- Analytical - Digs deep into the environment and with business stakeholders to fully understand their ServiceNow business needs and document them in the form of requirements which can be understood by ServiceNow developers
- Agile Experience - Has previously worked in an Agile environment, including Scrum Methodology
- Organization - Closely monitors the status of work being pursued, ensures all Agile stories reflect current state, and able to dynamically prioritize their workload with limited supervision
- Interpersonal - Proven track record of working and managing relationships with senior leadership and teams outside of their organization

**Skills**:

- IT Service Management
- ServiceNow Experience is a must
- Administrative organization skills
- Manage backlogs
- Agile Environment
- 3+ years working with ServiceNow

**Job Type**: Contract

Pay: $48.00 - $53.00 per hour

Expected hours: 40 per week

**Experience**:

- ServiceNow: 3 years (required)
- Agile: 1 year (preferred)
- IT service management: 2 years (required)

Work Location: Remote