High Rise Community Manager
2 months ago
**Overview**
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
**Responsibilities**
As a High Rise Community Manager - Multifamily with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines policies and procedures. Responsibilities include, but are not limited to:
- Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
- Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
- Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance
- Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
- Ensures the property’s maintenance team members comply with the Hines standards with respect to responding and completing resident service requests
- Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
- Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
**Qualifications**
Minimum Requirements include:
- High school diploma or equivalent from an accredited institution is required; College degree is a plus
- Two or more years of experience as a residential community/property manager or leadership role in related industry
- Proficiency in Microsoft Office and property management software in order to complete required reports; knowledge of Entrata preferred
- Strong customer service orientation
- Excellent verbal and written communication skills
- Demonstrates strong attention to detail
- Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
- On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
- Ability to lift up to 25lbs
- Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
- Transfer properties and work overtime as business needs deem appropriate
- Ability to work a flexible schedule including weekends and holidays
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