Current jobs related to Client Care Specialist - Princeton - WCG

  • Client Support Specialist

    2 weeks ago

    Princeton, North Carolina, United States Family Dollar Full time

    Family Dollar - Join our team as a Client Support Specialist. In this role, you will:Deliver Outstanding Customer Care: Ensure that every customer receives top-notch assistance and support.Engage with Customers: Welcome patrons and guide them in choosing products that meet their needs.Process Transactions: Handle cash register operations efficiently and...

  • Client Relationship Specialist

    4 weeks ago

    Princeton, Massachusetts, United States Fidelity Co-Operative Bank Full time

    Job OverviewPOSITION SUMMARY: As a Client Relationship Specialist at Fidelity Co-Operative Bank, you will play a pivotal role in enhancing our clients' financial journeys. By providing exceptional and compassionate service, you will embody our dedication to helping clients achieve their aspirations.KEY RESPONSIBILITIES:In this role, you will:Deliver top-tier...

  • Client Support Specialist

    3 weeks ago

    Princeton, North Carolina, United States Family Dollar Full time

    Company Overview: Family Dollar is a leading retail chain dedicated to providing quality products at affordable prices.Position Summary: As a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction and enhancing the shopping experience.Key Responsibilities:Customer Engagement: Welcome customers warmly and assist them in...

  • Client Relationship Specialist

    4 weeks ago

    Princeton, New Jersey, United States PNC Financial Services Group Full time

    Job OverviewPosition SummaryAt PNC Financial Services Group, our workforce is our most significant asset and competitive edge in the sectors we operate. We are all committed to providing the finest experience for our clients. Each day, we collaborate to nurture an inclusive workplace culture where every employee feels appreciated, valued, and has the chance...

  • Nurse Care Specialist

    2 weeks ago

    Princeton, New Jersey, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is a leading provider of home health care services. We are committed to delivering high-quality care to our clients, and we are seeking a skilled and compassionate Nurse to join our team.**About the Role:**As a Nurse with BAYADA, you will have the opportunity to work with clients of all ages and acuity levels, providing one-on-one...

  • Client Success Specialist

    4 weeks ago

    Princeton, New Jersey, United States Nielseniq Full time

    Role Overview:The Customer Success Manager will be instrumental in providing exceptional services to our CPG Retailer clients, ensuring their satisfaction and fostering their growth. Key Responsibilities: Client Relationship Management:Act as the main point of contact for designated clients, addressing their needs and resolving any issues swiftly. Build and...

  • Senior Client Engagement Manager

    4 weeks ago

    Princeton, New Jersey, United States Mathematica Full time

    Position Overview:Mathematica is on the lookout for a Senior Client Engagement Manager. This role involves collaborating closely with the head of Client Experience (CX) to execute the CX team's strategic vision and growth objectives. The Senior Client Engagement Manager will lead a dedicated team of client experience specialists, work alongside various...

  • Client Services Coordinator

    3 weeks ago

    Princeton, New Jersey, United States Epiq Global Business Transformation Solutions, LLC Full time

    Job Description:A highly skilled Administrative Support Specialist is needed to provide exceptional support services to our clients. This role will be responsible for a variety of administrative tasks, including mail services, copy services, reception, hospitality services, and facilities management.Key Responsibilities:Mail Services:Metering, sorting, and...

  • Client Growth and Retention Specialist

    3 weeks ago

    Princeton, New Jersey, United States State Street Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Client Manager to join our team at State Street Corporation. As a Senior Client Manager, you will be responsible for building and maintaining strong relationships with our strategic clients, driving client satisfaction, retention, and growth.Key ResponsibilitiesClient Relationship...

  • Client Engagement Coordinator

    3 days ago

    Princeton, United States Lingraphica Full time

    Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their...

  • Nurse Care Specialist

    2 weeks ago

    Princeton Junction, New Jersey, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is a leading provider of home health care services. We're committed to delivering high-quality care to our clients, and we're seeking a skilled Licensed Practical Nurse (LPN) to join our team.As an LPN with BAYADA, you'll have the opportunity to work with clients of all ages and acuity levels, providing one-on-one care and support in...

  • Customer Care Specialist- Princeton, NJ

    3 months ago

    Princeton, United States Amplity Health Full time

    Come join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients. We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success...

  • Floor Care Specialist

    4 weeks ago

    Princeton, New Jersey, United States Aramark Full time

    Position Overview:As a Floor Care Specialist at Aramark, you will play a vital role in maintaining the cleanliness and appearance of various flooring surfaces. Your responsibilities will include:Floor Maintenance: Execute comprehensive floor maintenance tasks, ensuring all surfaces are kept in optimal condition.Restoration Duties: Apply techniques for...

  • Respiratory Care Specialist

    5 days ago

    Princeton, New Jersey, United States WVU Medicine Full time

    Welcome to WVU Medicine. We're excited to have you consider this opportunity. Below, you'll find important information about this position.**Job Summary:**We're seeking a skilled Respiratory Care Specialist to join our team.**Responsibilities:*** Provide respiratory care to patients in a hospital setting* Collaborate with healthcare teams to develop and...

  • Senior Manager, Client Engagement

    4 weeks ago

    Princeton, New Jersey, United States Mathematica Policy Research Full time

    Position Overview:Mathematica is seeking a Senior Manager for Client Engagement. This role involves collaborating with the head of Client Experience (CX) to execute the CX team's strategic initiatives and growth objectives. The Senior Manager will lead a team of client engagement specialists, work alongside various departments, and devise strategies to...

  • Community Support Specialist

    4 weeks ago

    Princeton, New Jersey, United States FOCUS ON US Full time

    Job OverviewFOCUS ON US is seeking dedicated individuals for the role of Community Support Specialist. This position is designed to provide essential assistance to adults facing intellectual and mental challenges in a community setting.Position Details:Location: Mercer County, New JerseyHours: Up to 30 hours per weekClient Type: Male ConsumerStaffing: 1:1...

  • Ergonomics Specialist

    2 days ago

    Princeton, New Jersey, United States ProgressiveHealth Rehabilitation, Inc. Full time

    Job Title: Ergonomics SpecialistProgressiveHealth Rehabilitation, Inc. is seeking a skilled Ergonomics Specialist to join our team. As an Ergonomics Specialist, you will play a crucial role in creating safer and more productive work environments.Key Responsibilities:Develop and implement effective ergonomic solutions to reduce workplace injuries and improve...

  • Home Care Assistant

    6 days ago

    Princeton, New Jersey, United States Akin Care Senior Services Full time

    Job Title: Home Care AssistantWe are seeking a compassionate and reliable Home Care Assistant to join our team at Akin Care Senior Services.Job Summary:As a Home Care Assistant, you will provide personalized care and support to our clients in the comfort of their own homes. Your primary responsibilities will include assisting with daily activities,...

  • Client Services Liaison

    7 days ago

    Princeton, New Jersey, United States National Veterinary Associates Full time

    Unlock Your Potential in Animal CareWe are seeking a talented Client Services Representative to join our team at Princeton Animal Hospital and Carnegie Cat Clinic, part of National Veterinary Associates. As a key member of our client-facing team, you will have the opportunity to combine your passion for animals with your exceptional customer service...

  • Dental Care Specialist

    1 week ago

    Princeton, New Jersey, United States ProSmile Full time

    Job Title: General DentistProSmile is a leading dental organization on the East Coast, with a network of affiliated multi-specialty dental practices in New Jersey, Pennsylvania, Virginia, Washington D.C., and Maryland. We are committed to providing patients with the highest level of care and a collaborative work environment for our employees.Position...

Client Care Specialist

4 months ago

Princeton, United States WCG Full time

**Description and Requirements**:
**ABOUT WCG**:WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

**WHY WE LOVE WCG**:At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Volunteer Time Off to benefit the community
- Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

Expected hourly rate of pay range: $25.00 to $27.00

GPS level: B3

**JOB SUMMARY**:The Client Care Specialist role is responsible for efficiently and effectively addressing the needs of clients and potential clients in a professional manner while projecting a positive image of the company both verbally and in written communication.

As a remote based staff member, you will be expected to attend onsite new hire training and you may be required to come into the office for training, connection and collaboration with your team or if requested by your manager with reasonable notice.

Please note that the shift available for this role is 8:30 am-5:00 pm PST. If you are not west coast based our team is happy to consider you, but you will be expected to accommodate these hours.

**ESSENTIAL DUTIES/RESPONSIBILITIES**:To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.
- Treat each client to a delightful experience
- Educate clients and potential clients (sponsors, investigators, CROs, SMOs) regarding the Company’s operations while giving exceptional customer service
- Conduct research on the status of protocol/study when necessary by working independently and with other departments to obtain needed information
- Proactive outreach to clients regarding submissions and relay any required missing documentation
- Provide telephone outreach, consultation, and assistance to designated clients as assigned by Supervisor or Manager
- Research billing inquires as requested by clients
- Assist in registering users for Company services and helps to troubleshoot browser connectivity and other web user issues
- Assist Manager in developing new staff by providing one on one coaching, observation and training in all aspects of the role
- Triage submissions in the online submission. Researches potential corrections.
- Process any stuck Esubmissions from the client portal, including creation of submission packets, providing excellent customer service during outreach to process Esubmissions and keep management aware of any delays.
- Provide input for modifying, updating, or developing procedures
- Other duties as assigned. These may, on occasion, be unrelated to the position described here.
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
- Attendance and punctuality are essential functions of the position.
- Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

**EDUCATION REQUIREMENTS**:Associate degree or higher is preferred

**CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS**:

- Current CIP (Certified IRB Professional) certification preferred
- Advanced Regulatory Training (ART) required

**QUALIFICATIONS/EXPERIENCE**:

- Minimum 2 years of experience providing similar service to clients, or 1 year of WCG experience
- Advanced knowledge of IRIS and operational workflow and submission process
- Demonstrated proficiency as a Connexus super user
- Must have strong analytical skills with a high degree of accuracy in a highly regulated industry
- Advanced knowledge of Microsoft Office and Adobe
- Knowledge of FDA regulations as they relate to research, preferred
- Experience working with medical terminology, preferred
- Must be able to maintain confidentiality
- Ability to set priorities, manage time effectively, work independently, and utilize good judgment
- Teamw