Admissions Representative

2 weeks ago

Los Angeles, United States The Los Angeles Film School Full time

**Purpose**:
**Essential Duties and Responsibilities: (Those that must be performed with or without an ADA Accommodation)**
- Behave as a Los Angeles Film School ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service.
- Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients.
- Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines.
- Accurately update student records, dialer dispositions, and other vital pieces of the team workflow.
- Assist students directly as they progress from enrollment through registration.
- Proactively interact with members of Admissions, Financial Aid, Student Advising and Faculty.
- Participate in on-campus monthly registration, orientation events and other events.

**Non-Essential Duties and Responsibilities: (Those that can be accommodated within an ADA Accommodation)**
- Adhere to policies and procedures of The Los Angeles Film School
- Maintain strict confidentiality of company and personnel information
- Adhere to company attendance standards

**Other Responsibilities**:

- Perform other duties as assigned.

**Supervisory Responsibilities**:
N/A

**Competencies/Knowledge/Skills/Abilities**:

- Excellent verbal and written communication skills
- Ability to relate, understand, and engage with prospective students
- Strong attention to detail and organizational skills.
- Excellent listening and problem-solving skills
- Positive attitude and self-motivated
- Outstanding customer service skills.
- Confident presenting general information to students both live and using video software
- Comfortable in a fast-paced environment interacting with a diverse group of staff & students
- Excellent communications and listening abilities; positive team player - with a desire to make a difference

**Education and/or Experience**:

- Previous experience working within Higher Education; Admissions Rep or other student facing positions.
- Equivalent experience with Customer Service, Organization Ambassador, professional within the Entertainment Industry.
- Bachelor's degree preferred, but will look at combination of education and experience

**Certificates, Licenses, Registrations**:
N/A

**Computer Skills**:

- Knowledge of databases and/or CRM systems
- Zoom and/or Microsoft Teams

**Environmental Factors are those that are required and performed with or without accommodation.**

Extended time viewing a computer screen. Extended time typing and speaking to staff and students both in person or via telephone or video software.

**Physical Demands are those that are required and performed with or without accommodation.**

**Emotional and Mental Demands are those that are required and performed with or without accommodation.**

While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. Employees must be able to work a flexible schedule.

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