Administrative Support Clerk

2 weeks ago


Burbank, United States Maximus Full time

**Description & Requirements**
Maximus is seeking a detail-oriented and efficient **Administrative Support Clerk** to join our team onsite in** Burbank, CA.**

In this role, you will be responsible for a variety of tasks that are essential to the smooth operation of our Burbank office location. Your primary duties will include data entry, document imaging, photocopying, and receptionist duties. Additionally, you will assist in scheduling and coordinating participants for our program.

If you have excellent organizational skills, a friendly demeanor, and a proactive attitude, we encourage you to apply.

**Bilingual capabilities in **Armenian **preferred**

**Why Join Maximus?**
- Competitive Health Benefits
- 401K with Company Match
- Paid Accrued Sick Leave and 13 paid Holidays
- Flexible Scheduling Options
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- Career development and promotional opportunities

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
- Collaborate with team members to provide expertise and support in resolving participant issues effectively.
- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
- Perform additional duties as directed by leadership to support program objectives.

**Key Responsibilities**:

- Perform accurate and timely data entry
- Manage document imaging and ensure proper filing and storage
- Handle photocopying and other clerical tasks as needed
- Serve as the first point of contact for visitors and participants, providing exceptional customer service
- Assist in assigning and scheduling program participants
- Maintain office supplies and ensure a clean and organized workspace
- Support other administrative tasks as required

Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

**Bilingual capabilities in **Armenian **preferred**

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.



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