Technical Support Specialist

2 weeks ago


Los Angeles, United States LiveControl, Inc. Full time

**Technical Support Specialist**

Remote / Operations / Full-Time **LiveControl**

LiveControl has created a video production studio in the cloud. Our clients install our 4k multi-camera setup into their venue and our team can fully produce amazing video entirely in the cloud. Completely live, with just the click of a button. We can make your graduation speech or home cooking show look like a Netflix special, all for a fraction of the cost.

*We're on a mission to democratize video production for everyone.*

**The Role**

LiveControl enables video production at scale - operating thousands of services across the country remotely. The Tech Support Specialist is on the front line supporting our clients and videographers to make sure our productions go smoothly. You love interacting with people, helping them fix their tech issues, and finding joy in building a process. You will not only be defining how live events should look and feel, but also troubleshooting issues that may arise during a live production and fixing them in real time. Were in the live production space -- with the majority of our events happening on weekends (this role requires working 4-5 days a week with primary hours occurring on Thursday, Friday, Saturday, Sunday). This role how quick paths to career growth and trajectory to managing and leading teams. **Responsibilities:**

+ Contribute to the success of thousands of LiveControl productions

+ Troubleshoot real time customer issues during live broadcasts (from networking to hardware)

+ Meet and exceed established client service standards

+ Offer real-time, "game-day" support for our remote video operators

+ Work cross-functionally to expedite problem resolution and process improvement

+ Develop and maintain excellent relationships with LiveControl clients

+ Research industry trends & apply learnings to role at LiveControl

**Experience & Skills**

+ 2+ years of experience in AV/Production/IT/

+ Ability to think strategically, execute methodically, and troubleshoot in real time

+ High attention to detail including proven ability to manage multiple, competing priorities simultaneously

+ Superior verbal and written communication skills

+ Strong Windows/PCs skills

+ Team player mentality with the desire to assist the team whenever possible

+ Self-starter/ ability to recognize what needs to be done and figure out how to do it

+ Challenges excite you and you have a track record of breaking through walls on your way to success

+ A desire to learn new technologies, discuss new ideas, and work collaboratively

+ Positive attitude

+ Previous experience working with AV equipment (audio engineers- feel free to apply)

+ Previous experience working in Networking/Sysadmin/IT/Computer Science

+ Previous experience working with OBS (Open Broadcaster Software), vMix, or other Video Switching/Production software

+ You have a passion for live streaming and video

+ You love to create training manuals, guides, etc.

**Pluses**

*At LiveControl, we're looking for people with passion, creativity, integrity, and trust. You're encouraged to apply even if your experience doesn't precisely match the job description. Were open to all backgrounds and cultures, and if your career has taken some extraordinary twists and turns*



  • Los Angeles, United States Advantex Professional Services Full time

    We are currently seeking a Technical Support Specialist for a direct hire position with our client located in Los Angeles. This position will be working onsite $75,000 to $95,000 depending on experience, plus benefits Requires excellent communication skills and strong experience working directly with end users via in-person, phone or virtual Technical...


  • Los Angeles, United States Epson America Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Are you looking for a flexible hybrid work schedule? Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Technical Support Specialist to...


  • Los Angeles, United States Gunder Full time

    **Gunderson Dettmer** **Technical Support Specialist** **IT - Los Angeles, CA - Full Time** **Gunderson Dettmer** is the only business law firm of its kind - exclusively serving the global venture capital and emerging technology marketplace. With more than 400 attorneys in ten offices - from Silicon Valley to Singapore - we innovate for innovators,...


  • Los Angeles, United States Constant Contact Full time

    **Technical Support Specialist** Category Customer Success Job available in 2 locations * Remote, United States * Los Angeles, CA, United States JOB DESCRIPTION At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. *Theres something so...


  • Los Angeles, United States Specialist Direct Full time

    **Full-Time Salaried Position** **About Specialist Direct** Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company’s telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes. SDI is the leader in providing diagnostic, cloud-based solutions which...


  • Los Angeles, United States Crowell & Moring Full time

    Job DescriptionCrowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and...


  • Los Angeles, United States Laitram Full time

    Intralox L.L.C is currently seeking a Technical Support Specialist with the Technical Support Group and is looking for individuals who have strong mechanical/technical aptitude and can provide world class Customer Service and support to Intralox Customers for our Food Business Unit.  Intralox is a division of Laitram, L.L.C., with an extensive portfolio...


  • Los Angeles, United States Mirareality Full time

    **Customer Support Specialist** * Los Angeles/San Francisco, CA - Remote OK * Full-Time * Customer Support Specialist Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and expanding...


  • Los Angeles, United States Corporate National Law Firm Full time

    Job DescriptionJob DescriptionIT SUPPORT SPECIALIST needed for the LA office of a national law firm. This person will primarily be deploying, providing support, and testing. We would strongly prefer someone with law firm experience but may be open to other professional services with similar products for document management. Reports to the IT Director. The...


  • Los Angeles, United States Tandym Group Full time

    A recognized entertainment organization in California is currently seeking a new Technical Product Specialist for a promising opportunity with their growing team. ***This is a Remote opportunity; however, the qualified professional in this role must be able to work EST hours.*** Responsibilities: The Technical Product Specialist will: Analyze business...


  • Los Angeles, United States ZGF Architects Full time

    NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryType **IT Support Specialist** ZGF is seeking an **IT Support Specialist** to join our firm-wide Technology Group promoting and supporting technology and applications in our **Los Angeles, CA** office. We are looking for talented and motivated people with excellent technical...


  • Los Angeles, United States Lowe Re Full time

    **IT Support Specialist** Lowe Los Angeles California Job Overview The IT Support Specialist is responsible for acting as first level support for all general IT issues by providing prompt, knowledgeable and courteous support to all end users. This position will also function as part of the IT department to ensure system security and availability standards...

  • IT Support Specialist

    24 hours ago


    Los Angeles, United States VOALA Full time

    IT Support Specialist - Careers At Volunteers of America Los Angeles Back To Openings IT Support Specialist Location: Los Angeles, CA Job ID: 1170 Salary: $33.84 - $35.62 Per Hour Area of Interest: Information Technology Division: Corporate Shift Type: Day START YOUR APPLICATION About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers...


  • Los Angeles, United States Na Oiwi Kane Full time

    **Job Title**: C2 Technical Agent Support SME -4746 **Job Location**: Los Angeles, CA 90009 **Job Summary** Galapagos Federal Systems LLC is seeking an enthusiastic and highly qualified individual to join our diverse team as an SSC C2 Technical Agent Support Specialist. This role offers the opportunity to work directly with SSC Technical Agents within the...


  • Los Angeles, United States A.T. Still University Full time

    ** ATSU - IT Support Specialist, CA** **Job Category****:** Information Technology **Requisition Number****:** ATSUI001861 Showing 1 location **Job Details** **Description** A.T. Still University invites applications for an IT Support Specialist in Santa Maria, California. This position is considered a second-tier IT support position and a technology leader...


  • Los Angeles, United States Galapagos Federal Systems, LLC Full time

    Job Title: C2 Technical Agent Support SME -4746 Job Location: Los Angeles, CA 90009 Job Summary Galapagos Federal Systems LLC is seeking an enthusiastic and highly qualified individual to join our diverse team as an SSC C2 Technical Agent Support Specialist. This role offers the opportunity to work directly with SSC Technical Agents within the SSC/BZX...


  • Los Angeles, United States WTOK Full time

    **Job Description:** Background: This position will provide power marketing support services to the Sierra Nevada Region (SNR) of WAPA in Folsom, CA. Western Area Power Administrations (WAPA) statutory mission is to market and deliver cost-based hydroelectric power to the Central Valley Project and other customers, as well as provide other related services....


  • Los Angeles, California, United States Disguise Full time

    Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.Technical Solutions Specialist – (based in Los Angeles or New...


  • Los Angeles, United States ThisisReno Full time

    **Client Support Specialist (Remote)** ** Los Angeles, CA 1 month ago Be among the first 25 applicants No longer accepting applications** Formative is looking for an experienced and data-driven Client Support Specialist to provide technical support to our partner education clients. This is a fully remote position within the USA, however candidates must be...

  • Support Specialist

    7 days ago


    Los Angeles, United States Mathnasium Full time

    T EAM S UMMARY At Mathnasium, the core of our business is built around the success of our franchisees. As such, the strategic imperative of the Support team is to help our franchisees resolve any problem that impedes the daily operation of a Mathnasium Learning Center and lead them in the right direction in accessing and understanding our systems,...