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**Information Clerk Job Description**
ARM is seeking an Information Clerk to work with our Operations teams to support successful communication with clients, vendors and all others seeking information from us. This position will play a crucial role in creating a positive first impression of the organization and providing essential support to both internal and external stakeholders. Strong communication, organizational, and customer service skills are essential for success in this role.
**Responsibilities**:
- Answering Calls: Managing incoming phone calls, screening, and transferring them to the appropriate departments or individuals.
- Providing Information: Offering information about the organization, its services, and its activities to callers.
- Handling Queries: Responding to inquiries and aiding clients and employees or directing them to the appropriate resources.
- Administrative Support: Assisting with various administrative tasks such as data entry, follow-ups, and reconciling information.
- Multitasking: Juggling multiple tasks efficiently, especially during busy periods, while maintaining a professional and courteous demeanor.
- Communication: Communicating effectively with colleagues, clients, and other stakeholders to ensure smooth operations.
**Qualifications/Skills**:
- High school diploma or equivalent; additional education or certification in office administration or related field is a plus.
- Proven experience in customer service or administrative roles preferred.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to multitask and prioritize tasks effectively.
- Professional demeanor and customer-focused attitude.
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