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Hotel Front Desk Agent
6 days ago
We are looking for a Hotel Front Desk Agent who is flexible to work any shift - including overnight. Weekend availability will be required.
You will serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.
**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Ongoing training
- Adhere to company policies and procedures
**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Opera experience highly desirable
- Customer service attitude
- Excellent communication and organizational skills
Pay: From $16.00 per hour
**Benefits**:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (required)
Work Location: In person
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