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Medical Front Desk Coordinator

2 months ago

Hawthorne, United States Boston Childrens Health Physicians LLP Full time

**COVID vaccine will be required unless medical / religious exemption**. Seeking a Front Desk Coordinator for BCHP's Pediatric Office in Hawthorne, NY. Pay rate approx. $23/hr-$24/hr, negotiable based on experience. Travel to other BCHP Westchester county sites required.

**Organizational Duties and Responsibilities**
- Performs duties to support the goals and objectives of Boston Children's Health Physicians in its efforts to provide quality service and patient satisfaction
- Demonstrate continuing education by completing all required annual trainings, as stated in the Training Curriculum, including but not limited to care coordination, population health management and self-management support techniques.
- Complete annual corporate compliance training
- Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality
- Ensure and/or remain in compliance with local, state and federal regulation

**Essential Tasks, Duties and Responsibilities**
- Reports directly to Manager.
- Trains all new team members from multiple sites within the organization.
- Maintains quality assurance throughout the practice.
- Knowledgeable in insurance terminology and individual contractible obligations
- Able to explain outstanding billing inquiries to parents/patients, including but not limited to, Explanation of Benefits, deductibles, coinsurances, and copayments.
- Checks outstanding balances for every incoming patient for multiple sites and document on accounts to provide a smoother check-in process and ensure and improve collection rate.
- Contacts insurance companies for benefits & eligibility verifications.
- Ensure PCPs for specialist referrals are obtained prior to visits.
- Guides employees in handling difficult or complex problems and trains employees on best practices & protocols while managing teams to maintain optimal productivity.
- Discusses job performance problems with employees, identifying causes and issues to find solutions.
- Works closely with management to resolve problems relating to employee performance, office equipment, and scheduling.
- Participates in subordinates' tasks to facilitate productivity and help overcome difficulties.
- Assist with front desk duties when necessary.

**Must have**:

- Reliable Vehicle for travel to BCHP sites
- Effective verbal and written communication skills.
- Medial background and EHR knowledge
- Diversity Awareness
- Interpersonal skills.
- Problem Solving
- Ability to multitask.
- Strong Computer Knowledge.
- Time Management.
- Ability to quickly solve problems.
- Organization skills.
- Strong customer service.

BCHP will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law

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