Hostess Needed for High End Wynwood Restaurant

1 month ago


Miami, United States Jato Hospitality group LLC Full time

Job Summary:
We are seeking a friendly and customer-oriented Host/Hostess to join our team. As a Host/Hostess, you will be responsible for providing excellent guest services, ensuring a positive dining experience for our customers. Your role will involve greeting and seating guests, managing reservations, and assisting with various tasks to ensure smooth restaurant operations.

**Responsibilities**:

- Greet guests with a warm and friendly welcome
- Seat guests and provide them with menus
- Manage reservations and waitlist efficiently
- Answer phone calls and assist with inquiries
- Communicate with servers and kitchen staff to ensure timely service
- Maintain cleanliness and organization of the host/hostess station
- Assist in setting up and clearing tables as needed
- Handle guest complaints or concerns in a professional manner
- Collaborate with the team to provide exceptional customer service

**Experience**:

- Previous experience in a restaurant or hotel setting is preferred
- Familiarity with OpenTable and POS systems, such as Aloha POS is a plus
- Excellent communication skills, both verbal and written
- Strong customer service skills and the ability to handle difficult situations with tact and professionalism
- Knowledge of phone etiquette and the ability to handle high call volumes
- A passion for hospitality and providing exceptional guest experiences

If you are a team player with a positive attitude and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Host/Hostess and be part of creating memorable dining experiences for our guests.

**Job Types**: Full-time, Part-time

Pay: $17.73 - $21.35 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Flexible schedule

Shift:

- Evening shift
- Night shift

Weekly day range:

- Weekends as needed

Work Location: In person


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