House Attendant

1 month ago

Miami, United States Arlo Wynwood Full time
Job DescriptionJob Description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Houseperson.  Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

This position is responsible for ensuring that assigned public space and guest room floors are kept fully stocked and clean; to provide support to Room Attendants during the cleaning process of the guest rooms. Pick up and deliver guest laundry and dry cleaning, count and record soil laundry, count and record guest laundry; general deliveries for guests upon request and any areas assigned by management while maintaining the hotel standards.


RESPONSIBILITIES AND AUTHORITIES:

  • Always treat guests with courtesy and respect in a variety of situations
  • Honesty & Integrity
  • Maintain open communication with Housekeeping Managers and all other departments
  • Reviews daily inventory of rooms, arrivals and departures
  • To be mindful of the importance of personal hygiene and grooming.
  • Adhere to hotel Health and Safety guidelines.
  • Participate in pre-shift meeting
  • Ability to work under pressure and in a fast paced environment
  • Daily sign in and out of designated master key.
  • Report immediately any accident and or incident which may accrue while at work. 
  • Acknowledge guest with eye contact.
  • Use guest name whenever possible.
  • Report all guest concerns to management in a timely manner
SPECIFIC DUTIES:

Linen Rooms

  • Supply linen rooms with guest amenities according to standards
  • Deliver linen and glasses to linen closet daily
  • Participate in linen inventory
  • counting and recording soiled laundry/linen
  • counting and recording clean laundry/linen
  • Maintain proper par stock of guest and cleaning supplies on all floors
  • Remove garbage from linen rooms and take to designated area on all floors

Guest Rooms

  • Retrieve soiled linens and garbage from Guest Rooms and Room Attendants carts and/or storage closets to dispose of through linen and trash shoot
  • Deliver clean linens /heavy items to Room Attendants guest room upon request
  • Assist room attendant with cleaning rooms
  • Deliver guest amenities or special requests to guest rooms
  • Toothpaste/toothbrush
  • Refrigerators
  • Guest laundry and dry cleaning
  • Handle guest request within 15 minutes of guest calling.
  • Moving furniture

Guest Corridors/Guest & Service Elevators/Back of the House

  • Vacuum corridors daily and ensure there is no debris on floor
  • Report maintenance issues and special cleaning assignments
  • Carpet cleaning,
  • Mattress program
  • Keep and maintain cleanliness of guest and service elevator and elevator tracks
  • Ensure that mirrors in elevators are free of smudges
  • Vacuum, dust and remove garbage in all back the house offices.
  • Ensure that team members change rooms are clean and tidy and adequately supplied with paper products.

Public Space

  • Including Rooftop Lounge, Lobby, Listening Lounge, Meeting Rooms, Courtyard, Public Washrooms
  • Ensure that lobby floor is clean and free of debris
  • Clean glass entrance doors as required.
  • Maintain high level of service in public areas
  • Ensure that Roof Top lounge and terrace is clean and tidy daily
  • Ensure that glass on Rooftop doors is free of smudges.
  • Ensure that public washrooms (men’s and women) are clean and tidy and adequately supplied with paper products.
  • Pick up trash on the exterior of the property
  • Snow removal around the perimeter of the property.

Housekeeping & Engineering Overall

  • Participate in monthly and weekly housekeeping projects
  • Sign off on guest request in department log
  • Review work status of incomplete work at the end of each shift with Assistant Manager-Housekeeping.
  • Report all engineering and housekeeping deficiencies to housekeeping manager.
  • Perform well under pressure situations
  • Support for other operating departments and guest activities
  • Always treat guests with courtesy and respect in a variety of situations.
  • Maintains departmental compliance with hotel housekeeping procedures.
  • Ensure that productivity standard is being consistently followed.
  • Responds to all building related safety concerns.
  • Perform other duties as requested, such as (but not limited to) moving supplies and equipment or cleaning up spills to ensure safe working environment.
  • Report major repairs and items which cannot be repaired immediately to Management for further action.
  • Fulfill minor engineering requests
  • Ensuring communication between contractors and management.
  • Train other employees

REQUIREMENTS:

  • Ability to push, pull, grasp, lift or carry supplies, equipment or tools weighting up to 50 lbs. occasionally.
  • Ability to work in a standing position for long periods of time (up to 5 hours).
  • Ability to obtain and/or maintain on the job training certification in relation to health and safety.  

ABOUT ARLO WYNWOOD

Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists.

BENEFITS

  • Complimentary Parking
  • 401k Match
  • Paid Holidays
  • Paid Time Off
  • Medical, Dental, Vision insurance
  • Free Meals
  • Tuition Reimbursement
  • Training & Development
  • Great opportunities for career growth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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