Customer Service Manager
2 weeks ago
**P-M Industrial** is looking for a Customer Service Manager to support and grow sales while enhancing both internal and external customer satisfaction. This position will process all sales orders, manage inventory, purchase all materials, and manage the shipping and receiving activities of the company.
**Qualifications**:
- 5 Years of proven managerial experience in the area of Customer Service
- Proven ability to be proactive and manage multiple priorities
- Proven ability to work with Sales to manage quotes and customers
- Experience with generating purchase orders and maintaining vendor relationships
- Experience with using ERP systems in an industrial products setting preferred
- Detail oriented
**Duties and Responsibilities**:
- Coordinate with Sales on all orders
- Process all orders through the system - (same day)
- Manage the Shipping and Receiving clerk
- Generate invoices
- Process quotes in a timely manner - (1-3 days)
- Coordinate with the Shop on scheduling repair orders
- Interface with all customers and suppliers
- Place material orders, verify details, and manage inventory
- Efficiently and effectively handle customer service questions by working closely with Sales and the Shop on timing of jobs.
- Other duties as assigned
Pay: $55,000.00 - $70,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
Experience level:
- 5 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
People with a criminal record are encouraged to apply
Ability to Relocate:
- Easton, PA 18042: Relocate before starting work (required)
Work Location: In person
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