Customer Experience Representative

4 weeks ago

Easton, United States Phillips Pet Food & Supplies Full time

If you love pets, have a passion for doing good, and want to gain valuable experience in the tech space, see below

You’ll be working alongside our Digital team to provide a wholesome, enjoyable experience for everyone of our online visitors and customers. Responsible for the timely resolution of all questions, comments and issues, our Support Experts will handle incoming contacts through multiple channels and cover a variety of scenarios.

**Position hours**: Thursday - Monday 1:30pm - 10:00pm - off Tuesday and Wednesday
**Pay**: $15.00/hour

**Qualifications**:

- 2 years customer service experience
- Experience working in the pet industry is a plus
- Strong written and oral communication skills with a personable, patient demeanor - our experts should make the customer feel like they are talking to a knowledgeable fellow pet owner who cares about their pet’s needs.
- Strong and intuitive computer skills; our system requires multitasking between a few different platforms with speed and efficiency. 50 wpm minimum.
- Legitimate ability to multi-task is required; we navigate multiple screens and systems on each contact and speed and proficiency is a must
- A genuine love for animals. To communicate with our customers well, you must understand the pet owner’s perspective. Providing great experiences starts with understanding the underlying emotion felt by the customer
- Willingness to adapt to new technology and new systems/platforms. As a growing company, we’re constantly analyzing our operations and looking for ways to improve our service. We need a team player who is flexible and ready for change on a moment’s notice

**Responsibilities**:

- Learn the basics of our customer service operations
- Making changes to customer orders and profiles
- Investigating problems by researching order history and troubleshooting
- Knowledgeable about our services and product offering
- Walk customers through site navigation, including checkout and product search
- Attempt to save every cancellation request we get, using the tools provided in our platforms
- Your performance will be graded based on your cancellation saves performance, quality scores, handle time and attendance
- Report bugs, issues and suggestions whenever necessary using proper syntax
- Participate in product and brand training sessions (in office) to advance your product knowledge
- Anything and everything else that may fall onto your plate; you’ll be expected to be nimble, intelligent and ready to tackle any changes, challenges or new tasks that come your way

INDPPFS

  • Customer Experience Associate

    5 days ago

    Easton, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 219 Marlboro Avenue Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible...

  • Customer Experience Associate

    2 weeks ago

    Easton, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 3011 William Penn Highway Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible...

  • Customer Service Representative

    3 days ago

    Easton, United States Human Active Technology Full time

    Overview: ** We are looking for experienced Customer Service Representatives familiar with manufacturing, warehousing, and distribution practices. ** **Some perks of the position**: - Hourly rate $23 - $27 - Year-end bonus potential - Supportive peers **Job Summary**: **Responsibilities**: - The ability to accurately process product orders with an acute...

  • Customer Service Representative

    1 week ago

    Easton, United States Suburban Propane Full time

    > > **Customer Service Representative** **Easton , MD** **JOB ID: 6566** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative

    1 week ago

    Easton, United States Human Active Technology Full time

    Overview: ** We are looking for experienced Customer Service Representatives familiar with manufacturing, warehousing, and distribution practices. ** **Some perks of the position**: - Hourly rate $23 - $27 - Year-end bonus potential - Supportive peers - Monthly company activities such as food/ice cream trucks, company picnics, Iron Pigs events, Dorney Park...

  • Customer Service Representative I

    7 days ago

    Easton, United States Easton Utilities Full time

    If you know how to work as part of a diverse team, build relationships and have fun, Easton Utilities is the place for you! As an employee in one of our divisions - Electric, Gas, Water, Wastewater, Cable, Internet, Engineering or Customer Service - you'll receive training and the support you need to build your career. We offer competitive wages and an...

  • Customer Service Representative

    4 days ago

    Easton, United States Phillips Pet Food & Supplies Full time

    Customer Care Representative Are you looking for a great Customer Care opportunity at a company that loves pets as much as you do? Phillips Pet Food & Supplies is the country’s premier pet food and pet supply distributor, and as a Customer Care Representative, you will act as customer Care liaison to our customers/clients: pet stores, feed & farm stores,...

  • Csr - Customer Service Representative

    1 week ago

    Easton, United States Production Plus Personnell Full time

    Job Summary: **Responsibilities**: - Work cooperatively with inside and outside sales and other team members. - Present price, credit, and terms in accordance with standard procedures. - Complete Credit Applications for potential new customers. - Accurately process customer transactions such as orders, quotes, or returns. - Monitor scheduled shipment dates...

  • Licensed Customer Service Representative

    1 week ago

    Easton, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Part-Time, Licensed Customer Service Representative - State Farm Agent Team Member. Must have an active Property and Casualty license. State Farm experience is preferred. We seek an licensed energetic professional interested in helping...

  • Licensed Customer Service Representative

    1 week ago

    Easton, United States Michele Vitale - StateFarm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Part-Time, Licensed Customer Service Representative - State Farm Agent Team Member. Must have an active Property and Casualty license. State Farm experience is preferred. We seek an licensed energetic...

  • Customer Service Representative

    1 week ago

    Easton, United States National Guard Employment Network Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Customer Service Representative

    3 weeks ago

    Easton, Pennsylvania, United States Daniels Sharpsmart Inc Full time

    To support our growth, we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it allAn essential service provider to Healthcare, Daniels Health was founded with...

  • Customer Service Representative

    2 days ago

    Easton, Pennsylvania, United States Daniels Sharpsmart Inc Full time

    To support our growth, we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it allAn essential service provider to Healthcare, Daniels Health was founded with...

  • PT Customer Experience Manager

    5 days ago

    Easton, United States Michaels Full time

    Store - ALLENTOWN-BETHLEHEM, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • PT Customer Experience Manager

    2 days ago

    Easton, United States Michaels Full time

    Store - ALLENTOWN-BETHLEHEM, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • BDR Service

    3 weeks ago

    Easton, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionService Business Development Representative / Customer Service Representative / Internet RepresentativeHertrich Family of Automobile Dealerships seeks a PART TIME Service Department Business Development Representative / Customer Service Representative / Internet Representative to join our Automotive Team of professionals!Are you...

  • BDR Service

    2 days ago

    Easton, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionService Business Development Representative / Customer Service Representative / Internet RepresentativeHertrich Family of Automobile Dealerships seeks a PART TIME Service Department Business Development Representative / Customer Service Representative / Internet Representative to join our Automotive Team of professionals!Are you...

  • Customer Specialist

    2 weeks ago

    Easton, Pennsylvania, United States CarMax Full time

    6075 - Easton - Nazareth Easton-Nazareth Hwy, Easton, Pennsylvania, 18045CarMax, the way your career should be About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    2 days ago

    Easton, Pennsylvania, United States CarMax Full time

    6075 - Easton - Nazareth Easton-Nazareth Hwy, Easton, Pennsylvania, 18045CarMax, the way your career should be About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • PT Customer Experience Manager

    5 days ago

    Easton, United States Michaels Full time

    Store - ALLENTOWN-BETHLEHEM, PAQue ferez-vous? Offrir une expérience de magasinage centrée sur la clientèle en gérant et en obtenant une exploitation de l’aire des caisses efficace et en respectant les attentes. Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin pour tenir nos promesses de marque. Offrir un service à la...