Client Success Coordinator

3 weeks ago

Culver City, United States Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Client Success Coordinator is the post-sale support to the Account Manager and liaison to internal departments - Advertising Sales, Advertising Operations, Inventory Management, and Finance.

Responsibilities of this role include: ensuring all campaigns are properly booked in our order management system, aggregating creative assets, quality assurance checks, weekly deal stewardship, invoice reconciliation, and account tracking for revenue and delivery.

Job Responsibilities

**Client Service**: Serve as the internal first line of contact to ensure proper maintenance of the Sales team’s book of business from proposal to payment. Provide constant communication to the account pod, ensuring SLAs are met and the weekly task list is managed.

**Campaign Stewardship and Analysis**: The Client Success Coordinator will work closely with the AdOps team to manage all facets of digital campaign management. They will observe and report weekly on all pacing and delivery. They will also communicate with all internal departments to ensure accurate and proper campaign execution based on contract terms to manage and exceed clients’ expectations.

**Order Generation and Maintenance**: Responsible for understanding and becoming the go-to contact within the account pod regarding our in-house order management system and ad servers. Coordinate any changes/optimizations to original contract with internal departments/clients and ensure they are properly executed.

**Invoicing**: Collaborate with Sales Invoicing, Finance and Credit to reconcile campaigns from a revenue standpoint through SAP system. Work with clients to resolve any differences in 3rd party reporting systems.

Qualifications & Skills
- Bachelor's Degree or equivalent experience
- 0-2 years relevant work experience or related internship required, preferably in a corporate or start-up company environment. Client Service and/or Account Management experience a plus.
- Must have strong communication/interpersonal skills
- Able to multi-task in a fast-paced environment
- Detail-oriented and responsive, deadline-driven with strong quantitative reasoning skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook)

Closing Statement

**How We Get Things Done**

**Championing Inclusion at WBD**

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $39,210.00 - $72,819.00 salary per year. Other rewards may include annual bonuses, short
- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

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